Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes — we’re an insured business.  And yes — we stand behind our work. All repairs are covered by a workmanship warranty, and many parts we install also carry their own manufacturer/supplier warranty.  A couple of real-world notes (because repairs aren’t magic spells):  * Warranty covers the repair we performed and the parts we supplied — it doesn’t cover unrelated faults, new damage (drops/liquid/power surges), or pre-existing issues that show up later. * For board-level/electronics repairs, we’ll always advise what’s realistically repairable and what’s not before going ahead.  If you tell me what device/service you’re asking about (PC, MacBook, phone, console, data recovery, etc.), I can give the exact warranty wording you can paste into messages/invoices.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No — we do not require customers to share their COVID-19 vaccination status.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow sensible hygiene and safety practices to keep customers and staff safe, including:  Regular cleaning of counters, EFTPOS terminals, and high-touch areas  Hand sanitiser available in-store  Devices are handled carefully and cleaned where appropriate during intake/repair  Staff won’t attend work if unwell  If you’re feeling sick, we’re happy to help via phone/email or arrange contactless drop-off / pickup where possible  No drama — just practical measures so everyone stays healthy.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I got into this work because I’ve always been obsessed with how things tick — computers, phones, consoles, electronics… if it has a circuit board, I want to understand it, fix it, and make it better.  What started as pulling devices apart and troubleshooting problems turned into proper training, real tools, and a full-time career. Over time I realised most people don’t just want a “repair” — they want someone who can explain what’s wrong, fix it properly, and not muck them around.  That’s basically the whole No Fuss philosophy: good diagnostics, quality repairs, and straight answers.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One that sticks with me is when someone came in convinced their PC keyboard was “dead” and their login PIN had stopped working. They’d tried everything, were ready to pay for a full repair… and it turned out Caps Lock was on the whole time, so the numbers weren’t behaving the way they expected.  We had a laugh, got them signed in, then used the time to actually make the visit worthwhile: cleaned things up, ran updates, removed some junk software, and set the desktop PC up to match their laptop so everything felt familiar.  It’s a good reminder that sometimes the fix is tiny — but the stress it causes people is massive. Our job is to kill the stress first, then sort the tech properly.

Question 6

What do you like most about your job?

Accepted Answer

Two things, easily:  Turning “it’s dead” into “it’s working” — especially when it’s something everyone else wrote off. A lot of repairs are basically detective work with a multimeter and stubbornness.  Helping people get their life/business back online — phones, laptops, consoles, data… when that stuff breaks it’s not just annoying, it’s disruptive. Getting someone back up and running (and seeing the stress drop off their face) never gets old.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Here are the questions that quickly separate the “we’ll have a go” shops from the “we actually know what we’re doing” pros:  Are you insured, and do you warranty your work? (Get the warranty terms in writing.)  Do you provide a written quote before starting, and will you call if it changes?  What’s your diagnostic process? (Do they test properly or just swap parts?)  Who’s actually doing the repair? (Trade-qualified techs vs “front counter sends it away”.)  What parts do you use — genuine, OEM, or aftermarket — and what are the pros/cons?  What’s the estimated turnaround time, and what causes delays?  How do you protect customer data and privacy? (Passwords, backups, secure handling.)  For water/liquid damage: what’s your success rate and what’s the risk?  For board-level repairs: do you do micro-soldering in-house or outsource it?  If the repair isn’t viable, what happens? (Fees, options, device return, honest advice.)  Can you explain the fault in plain English? (If they can’t explain it, they probably can’t fix it.)  Those questions keep you in control of the job and stop nasty surprises.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

“How much will it cost?”  It depends on the fault and parts required. We’ll confirm the issue first, then give you a clear quote before we proceed.  “How long will it take?”  Many jobs are same/next day, but turnaround depends on parts availability and fault complexity. We’ll give you an ETA up front and keep you updated.  “Do you offer a warranty?”  Yes. We warranty our workmanship, and parts we supply also come with a supplier/manufacturer warranty (terms vary by job/part).  “Are you insured?”  Yes, we’re an insured business.  “Can you fix it today?”  Often, yes — especially common repairs. If it needs parts or deeper board-level work, we’ll tell you the realistic timeframe straight away.  “Do you repair MacBooks?”  Yes — MacBook diagnostics, charging issues, liquid damage assessment, and MacBook LCD repairs are all services we handle.  “Do you build/repair gaming PCs?”  Absolutely. We do custom builds, upgrades, fault-finding, overheating issues, performance tuning, and stability testing.  “Will I lose my files?”  Most repairs don’t require data loss, but some situations do. We’ll advise the risk first and can help with backup/data recovery options.  “Do I need my password?”  For testing and software work, yes (or you can create a temporary login). For hardware-only repairs, sometimes not.  “Do you do phone and console repairs too?”  Yes — iPhone/Samsung repairs, plus PS5/Xbox/Switch repairs and mods.  “Do you accept mail-in repairs?”  Yes — we accept Australia-wide mail-in repairs. Contact us first so we can confirm the process and pricing.  “Do you do on-site work for businesses?”  Yes — we offer on-site and remote support for homes and businesses across Newcastle and surrounding areas.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We diagnose properly first — not guess, not “swap parts until it works.”  Trade-qualified electronic techs in-store — we can handle complex board-level and micro-soldering work that most places outsource or won’t touch.  Clear communication — you get straight answers, realistic timeframes, and a quote before we proceed.  We stand behind our work — workmanship warranty, and quality parts with supplier/manufacturer warranty where applicable.  We treat your data like it matters — privacy, care, and no unnecessary poking around.  Proven track record — we’ve been operating in Newcastle since 2015 and built our name on repeat customers and word-of-mouth.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We fix the root cause, not the symptom. Proper diagnostics + real testing means fewer comebacks and less wasted money.  We’re genuinely multi-skilled. Computers, MacBook repairs, phones, consoles, electronics, micro-soldering — most shops only do one lane.  Trade-qualified techs in-store. You’re not getting a “send it away and hope” repair — you’re getting hands-on work by people who live and breathe it.  Straight answers. If it’s not worth repairing, we’ll tell you. If it is, we’ll explain the options clearly.  Quality parts + warranty. Workmanship warranty, and parts covered by supplier/manufacturer warranty where applicable.  Convenient service options. In-store Charlestown, on-site/remote support, and Australia-wide mail-in repairs.  Local business, long-running reputation. Operating since 2015 — we’re here for the long haul, not a pop-up repair desk.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Device details  Brand + model (and serial number if available)  What’s actually happening  Symptoms, error messages, when it started, what changed recently (updates, drops, liquid, power surge)  Previous history  Any past repairs, DIY attempts, or other shops that have looked at it  Scope of work  Hardware repair, software setup, data recovery, security/networking, or performance upgrades  Data requirements  Do you need your files kept? Any backups already? Any encryption/passwords we need for testing?  Parts requirements  Whether the job needs parts, and if you want genuine/OEM/aftermarket options (where applicable)  Urgency / turnaround expectations  Same-day requirement vs standard turnaround (this affects parts sourcing and scheduling)  For laptops/phones specifically  Exact screen type/spec (touch vs non-touch, size/resolution), and any visible damage  For gaming PCs  Current specs (CPU/GPU/RAM/PSU), what games you play, target FPS/resolution, and budget  With that info we can usually give a solid estimate straight away, and confirm the final quote after proper diagnostics if needed.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Bring the right info upfront  Tell us the exact model, what it’s doing, and what changed right before it failed (update, drop, liquid, power outage). Faster diagnosis = less labour time.  Back up your data and know your passwords  If you can back up your files before drop-off (or at least know your login/password), it cuts time spent on access, recovery, and setup.  Avoid DIY “fixes” that make it worse  Don’t keep force-restarting, overheating it, or trying random YouTube repairs. Stop using it and bring it in early — early fixes are cheaper than “now it’s board damage.”

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes — Oneflare customers get 5% off their next repair  We’ll apply 5% off your next repair invoice

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because you’re paying for the job to be done properly the first time, not a cheap “try-and-see” that turns into multiple visits.  Accurate diagnostics upfront = less wasted labour and fewer unnecessary parts  Repair-first approach (especially on electronics and board-level faults) can save you replacing an entire device  Quality parts + proper testing reduces comebacks and repeat failures  Clear quotes before we proceed so there are no surprise invoices  Real capability in-house (MacBook repairs, gaming PCs, consoles, micro-soldering) means you’re not paying for middlemen or outsourcing margins  Bottom line: we keep pricing fair, but the real value is results + reliability.

Question 15

How do you normally charge for your service?

Accepted Answer

We charge based on the type of job, because not every repair fits the same box:  Fixed-price repairs for common jobs (where we can quote it clearly up front)  Diagnostic / labour-based charging for fault-finding, complex issues, or intermittent problems — we confirm what’s required and quote before proceeding  Parts + labour when parts are needed (we’ll explain part options like OEM/genuine/aftermarket where applicable)  On-site work is charged as a callout + hourly rate, and remote support is usually billed by time spent  No surprise invoices — we confirm pricing with you before we go ahead.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes — we specialise in the jobs that most repair places either outsource or avoid:  Board-level electronics repairs + micro-soldering (proper diagnostics and component-level repair, not just “replace the whole board”)  MacBook repairs, especially tricky faults like charging issues, liquid damage assessment, and MacBook LCD repairs  Gaming computers in Newcastle — custom builds, performance upgrades, stability fault-finding, overheating fixes, and proper stress testing  Gaming console repairs & mods (PS5/Xbox/Switch work)  Data recovery (when it’s recoverable, we’ll tell you straight)  Basically: if it’s high-end, fiddly, or “another shop said no” — that’s our lane.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have trade-qualified electronic technicians in-store, trained in proper diagnostics and repair methods (including board-level work and micro-soldering).  We’ve been operating in Newcastle since 2015, building experience across thousands of real-world repairs — computers, MacBook repairs, phones, consoles, and general electronics.  We use professional diagnostic processes: fault isolation, component testing where applicable, and proper validation/stress testing before a device leaves the bench.  We’re experienced with both hardware and software work — from physical repairs (screens, ports, power issues) to system setup, data recovery, and performance optimisation.  We work across domestic, small business, commercial and industrial environments, including on-site and remote support where required.  Net result: you’re not handing your device to a “parts swapper” — you’re hiring people who can actually diagnose, repair, and verify the fix.

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Are you an insured business and do you guarantee your work?

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