Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

NKB United PTY LTD is a fully insured and qualified company. All work comes with a full product and workmanship guarantee to give our clients an ease of mind and satisfaction

Question 2

How did you decide to get into your line of work?

Accepted Answer

NKB has been around for 30 years my father Bill started this business and as a little boy would always help him in school holidays. So i guess i like the job so much i decided to be apart of that family business.

Question 3

What do you like most about your job?

Accepted Answer

The most likable aspect of my job is meeting new clients  and being able to satisfy them through the work i m able to do for them at the highest possible standards.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask for the trades persons Trade license and Work cover card to make sure that they are qualified to do the work they have been quoted on. To many times i have been told by customers that they have been burned

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

ARE YOU LICENSED? Our answer is yes we are fully licensed and not only that we are fully qualified in all aspects of our sector will full public liability insurance.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

For 30 years now NKB has given our clients reason to call back time after time due to our renowned trades men due to our reliable and trustworthiness. Giving our clients piece of mind.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

NKB base our company on the highest moral and work ethics. We strive above and beyond to give our clients the best experience that is possible that satisfies there requirements.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

First thing we ask is when can we see the job at hand and what is the end use going to be Second is what is your budget so we can cater to you price. Third make sure the comparison quote are of the same quality

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers must do there home work. The cheapest quote is not always the best. My Tips are 1. get three quotes 2. make sure they are fully licensed and qualified and have the right insurance  3. make sure products are of same quality ( compare apples with apples)

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We have a website deal on www.nkbgroup.com.au i can give a further $25 off to clients letting us know they got our details from One Flare offer is only valid till the 31st August 2012

Question 11

What makes your pricing competitive?

Accepted Answer

NKB is large enough to have the buying power of our competitors and small enough to keep our overheads at a minimum thus giving us the competitiveness to pass on our low prices to the end user.

Question 12

How do you normally charge for your service?

Accepted Answer

We usually have a service call fee which includes 30 minutes labor and then an hourly rate how ever this is waived if it is a length job and it just goes on a standard hourly rate

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all domestic commercial and industrial aspects of our trades. From changing a single power point to commissioning a package Air Conditioner to unitizing a cool room

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

NKB has 30 years of experience in the Electrical Refrigeration and Air Conditioning trade. All our techs are fully licensed and qualified to the highest industry standards

NKB United Pty Ltd

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