Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, NexusByte is a fully insured business, and we stand behind the quality of our work. We take a professional approach to every service we provide, following best practices and industry standards. Our work is carried out with care and attention to detail, and we aim to ensure customer satisfaction by delivering reliable, high-quality solutions and ongoing support where required.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

How did you decide to get into your line of work?

Accepted Answer

NexusByte was founded with a clear goal: to help businesses and individuals use technology more effectively. Our team has a strong background in software development, IT support, and digital solutions, and we saw firsthand how poorly implemented or unreliable technology could hold people back. By combining technical expertise with a practical, customer-focused approach, we chose this line of work to deliver reliable solutions that genuinely solve problems and support long-term growth.

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favourite customer stories involved helping a growing local business that was struggling with slow systems, frequent downtime, and an outdated website. We provided a complete solution, including system upgrades, improved security, and a new high-performance website. As a result, the business experienced improved productivity, fewer technical issues, and a stronger online presence. Projects like this are rewarding because they show how the right technology can make a real difference to day-to-day operations and business growth.

Question 5

What do you like most about your job?

Accepted Answer

What we enjoy most about our work is solving real problems and seeing the positive impact technology can have on our clients’ businesses and daily lives. Whether it’s fixing a critical IT issue, building a custom solution, or helping a business operate more efficiently, it’s rewarding to know our work reduces stress, saves time, and supports long-term success.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask questions that help them understand both the expertise and reliability of the service professional. Important questions include asking about relevant experience, qualifications, and the types of projects they typically handle. It’s also helpful to ask how problems are diagnosed, what the process looks like, and how communication is handled during the job. Customers should confirm pricing transparency, turnaround times, and whether ongoing support or warranties are offered. These questions help ensure the professional is trustworthy, experienced, and a good fit for their specific needs.

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers commonly ask about service scope, pricing, timelines, and ongoing support. They often want to know what services are offered, how long a job will take, and how much it will cost. We explain our services clearly, provide upfront and transparent pricing where possible, and outline realistic timelines based on the work involved. Customers also ask about support after the job is completed, and we reassure them that NexusByte offers ongoing support, maintenance, and advice to ensure systems continue to run smoothly and reliably.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

NexusByte is reliable and trustworthy because we focus on clear communication, transparency, and quality workmanship. We take the time to understand each customer’s needs before recommending solutions, provide honest advice, and deliver work to professional standards. Our experience across IT support, repairs, and digital solutions, combined with ongoing support and a customer-first approach, allows clients to trust us with their technology and rely on us for long-term solutions.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

Customers should choose NexusByte because we offer more than just a quick fix—we provide reliable, long-term technology solutions. We combine technical expertise with clear communication, honest advice, and dependable support. Unlike many providers, we take a practical, customer-focused approach, tailoring solutions to real needs rather than offering one-size-fits-all services. With a local Sydney-based team, transparent pricing, and a strong focus on quality and security, NexusByte delivers consistent results customers can trust.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, we need a clear understanding of the customer’s requirements and current setup. This usually includes the type of service needed, the scope of work, and any specific issues or goals. We also assess existing systems, hardware or software involved, timelines, and whether the work is for a home or business environment. Gathering this information allows us to recommend the right solution, provide accurate pricing, and avoid unexpected costs during the job.

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save money by taking a few simple steps before work begins. First, clearly explain the issue or requirements and share as much information as possible, including error messages or recent changes, to reduce diagnosis time. Second, organise access to systems, devices, or accounts in advance so work can start without delays. Third, address issues early and schedule regular maintenance where possible, as small fixes often cost far less than urgent repairs or major system failures.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we focus on delivering real value, not just the lowest rate. We provide clear, upfront quotes with no hidden costs, recommend only what is necessary, and work efficiently to minimise time and expense. By combining experience, the right tools, and a practical approach, NexusByte helps customers avoid repeat issues and unnecessary work, which ultimately saves money in the long run.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge based on the type and scope of the service required. For smaller jobs and support tasks, we typically charge an hourly rate or a fixed fee once the work is clearly defined. For larger projects, such as software development, website builds, or ongoing IT support, we provide a detailed, fixed-price or monthly agreement. In all cases, pricing is discussed upfront so customers know exactly what to expect.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, NexusByte specialises in end-to-end digital and IT solutions that combine custom software development with reliable IT support. Our core focus is building and supporting secure, scalable systems—including web and mobile applications, cloud solutions, CRM integrations, and cybersecurity—while also providing hands-on IT support, computer repairs, and managed services. This allows us to support both the technical build and the ongoing operation of our clients’ technology under one trusted provider.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

NexusByte brings a strong combination of hands-on experience, technical expertise, and professional standards to every job. Our team has extensive experience across custom software development, web and mobile applications, cloud platforms, cybersecurity, and IT support. We work with modern technologies, industry best practices, and proven processes to deliver reliable results. In addition to technical skills, we prioritise ongoing learning, security awareness, and customer-focused service, ensuring we stay up to date with evolving technologies while delivering solutions customers can trust.

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