Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, NEat’nFresh is a fully insured cleaning business. We also guarantee our work—if something isn’t up to standard, we will return and fix it at no extra cost.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require vaccination status. We focus on providing safe and professional cleaning services for everyone.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow hygiene protocols such as using gloves, masks when required, disinfecting equipment, and maintaining good hand hygiene to ensure customer safety.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We started NEat’nFresh because we saw a need for professional, detail-oriented cleaning services that give customers peace of mind. We enjoy helping people keep their homes and businesses fresh, clean, and welcoming.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our Airbnb clients mentioned that after our clean, their guests left a 5-star review highlighting how spotless the property was. That made us proud because it showed we directly helped their business succeed.

Question 6

What do you like most about your job?

Accepted Answer

We love seeing the difference we can make—turning a messy or stressful space into a fresh, welcoming one. The customer’s smile at the end of a job well done is our biggest reward.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

• Are you insured and registered?  • Do you bring your own equipment and products?  • Do you offer a satisfaction guarantee?  • What experience do you have with my type of cleaning job?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

• Do you bring products? Yes, we bring all professional equipment and products (eco-friendly options available).  • How long will it take? It depends on the property size, but we always give an estimated time before starting.  • Do you provide invoices? Yes, we provide invoices for all services.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a registered business with ABN, fully insured, and committed to professionalism. We always arrive on time, communicate clearly, and ensure every job is completed to the highest standard.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Because we combine professionalism with a personal touch. We bring all equipment, guarantee our work, and are experienced in bond cleans, Airbnb, and routine inspections. With us, clients get peace of mind and spotless results.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

• Size of the property (bedrooms, bathrooms, living areas)  • Type of service needed (bond, deep clean, Airbnb, routine)  • Any specific extras (oven, windows, carpet, linen handling)

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Declutter the space before we arrive—less time spent moving items.  2. Book regular services instead of one-offs (we offer discounts for recurring cleans).  3. Let us know exactly what you need so we can focus only on those tasks.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we offer 10% off for recurring bookings (every 2 weeks or weekly) and discounted rates for bundled services like oven + full house clean.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing reflects professional service, insurance, equipment, and satisfaction guarantee. We’re not the cheapest, but we provide excellent value by ensuring spotless, reliable results every time.

Question 15

How do you normally charge for your service?

Accepted Answer

We charge by the job or by the hour, depending on the type of cleaning. For bond cleans, we usually provide a fixed price based on property size. For routine cleans, we often charge hourly.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialise in bond cleaning, Airbnb turnovers, and inspection cleans, where attention to detail is crucial and properties must meet strict standards.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team has years of experience in residential and commercial cleaning. We are trained to follow real estate standards for bond cleans, and we use professional techniques and products to achieve long-lasting results.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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Neat'nfresh Verified Business

Business contact details

Opening hours

Business description

Accepted payment methods

Browse cleaner experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Neat'nfresh