Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and there is no hidden charges ,We take immense satisfaction in offering one of a kind care for your stuff, treating them as if they were our own.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Removing furniture is very hard job , it is kind of adventure and we love working hard and helping the people out, it is hard work and we keep our body fit through our job.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

none

Question 4

What do you like most about your job?

Accepted Answer

We like to help the people out , moving house is very stressful for everyone ,but we make our customers work easy because we are the experts ,we know how to do the job,How to remove big furniture from the house without damaging anything

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

size of the truck ,how many hours the job will take to complete ,do the movers have all the equipment for example trollies and blankets etc .

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

how much do we charge ? we charge $90 for two guys with a truck . Two hours minimum , there is no hidden cost ,extra cost may involve if drop off place is too far.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

• My Mate Movers is 5 out of 5 star furniture moving company . We have 350 + positive reviews across the platform . • We provide cheap rates without compromising our service and respect and care for your valuable stuff. • We take immense satisfaction in offering one of a kind care for your stuff, treating them as if they were our own. • Our trucks are equipped with tailgate ,tool box, blankets, trolleys and straps etc . • We will provide free bubble wrap for TV’s protection. • There is no call out fees. • Door to door charges. • No hidden charges and no nasty surprises on the day . • My Mate Movers have full insurance cover. • Our staffs are experienced, friendly and honest. • We have specialised moving truck with experienced team to make the move quick and easy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

My Mate Movers is 5 out of 5 star furniture moving company . We have 350 + positive reviews across the platform .  • We provide cheap rates without compromising our service and respect and care for your  valuable stuff. • We take immense satisfaction in offering one of a kind care for your stuff, treating them as if they were our own. • Our trucks are equipped with tailgate ,tool box, blankets, trolleys and straps etc .  • We will provide free bubble wrap for TV’s protection. • There is no call out fees. • Door to door charges. • No fuel levy. • No booking fee. • No hidden charges and no nasty surprises on the day . • My Mate Movers have full insurance cover. • Our staffs are experienced, friendly and honest. • We have specialised moving truck with experienced team to make the move quick and easy.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We want to know how much stuff customer wants to move for example how many bedroom house ,we want to know type of property ,for example , is it unit or house ? and is it on ground floor or there are stairs involved .

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

if every thing is ready to go that would be easy for us to move your stuff  ,for example every thing is packed in the boxes , furniture is disassemble etc . you can move small stuff to garage as well , so we can load the truck up easily .

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We give 5 percent discount to students and pensioners ,please keep your student card and pension card handy before we arrive.

Question 12

What makes your pricing competitive?

Accepted Answer

We are professional and cheapest movers in Melbourne ,  our prices are very competitive and we work fast and  always try to save customers money . we treat customers' stuff as if that was our own.

Question 13

How do you normally charge for your service?

Accepted Answer

After the completion of the job ,we accept cash , bank check  ,in some cases customer can transfer money in to our bank account . we don't have eftpos facility .

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My Mate Movers is one of Melbourne's leading furniture moving company. Having worked with some of the most well recognised and very demanding companies and institutions, we have humbly earned a reputation for executing Drop Down to image effective and efficient furniture relocation projects, delivering them on time and within budget. Whether it is an entire organisation move, a head office move, or just a single department move, My Mate Movers ‘s menu driven by our clients’ moving needs and offers a full consultancy . We can also adapt to work alongside in-house management or, take control and manage the entire move or project, from start to finish. Either way, our aim is the same - to make even your most complex relocation project on-time, on budget and trouble-free.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are professional movers ,we provide special training to our employees ,we are always very careful with customers stuff and we always do the job safely .

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