Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have the professional indemnity insurance to protect our clients and to make sure our client's books record are maintain accordingly, the BAS are lodge correctly & on time to meet the tax obligation.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Most of my current works is through someone that I know or have worked with previously. Some are through network meetings and referral from client's accountant.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have had a few stories, There was one client handed me a bag of receipt and statements, I then establish the financial records by creating a spreadsheet workbooks with formula, which linked to produce profit / loss and balance sheet statements. They were very impressed when I handed over my work. However to be more efficient and cost effective, it would be best to use an accounting software for most businesses at the current competitive environment. We offer special discount to business for using certain accounting software, to find out more, please contact us.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy to see the figures comes together once all accounts are reconciled. This can produce a value information to the clients for the financial decision making or business planning.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Bookkeeping experience, services provides, charge out rate, qualifications of the bookkeeper, software that the bookkeeper use. Availability. Competency of using variety accounting software.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Questions such as bookkeeping, payroll & BAS experience that are similar to the client's business and industry, the level of bookkeeping services, the charge out rate, forecast of cash flow, availability to start working on their accounts,

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have strong company values and we delivering our services honestly, with integrity and reliability. We encourage positive culture in our business and also to our bookkeepers to hold the same values. These qualities can help us to build a trustworthy relationship with client.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We hold strong values for the benefit of our clients by delivering our services honestly, with integrity and reliability. We encourage a positive culture in our business and encourage our bookkeepers to hold the same values. These qualities values can contribute to your business grow and success.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To understand the type of business, the level of bookkeeping services, the current status of the bookkeeping records and the budget of the business.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1-We offer discount for new businesses up to 30% for the first 3 months. 2-We offer free consultation and help to set up a chart of account to make sure the accounts are set up correctly at start. 3-We offer free visit to look at your accounting recording to identify the business's financial health status.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For new business, we can offer a free initial consultation and make a recommendation for suitable accounting software for your business. As for existing business, we can offer a free financial health check for the business to help identify the business financial status.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer the best value of the bookkeeping, Payroll & BAS services. Our current charge out rate is slightly lower than many bookkeeping companies in Queensland. Our experience bookkeeper either are BAS agent or an accountant, who are not only experience and knowledge with the current tax legislation, but a team of profession always strike to do the best to help client to achieve their financial goals. We offer a comprehensive bookkeeping services at an affordable price, and we can make a package to suit the business needs, to find out more, please make contact wit us today.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide an affordable services fee at an hourly rate or we can provide a flat rate to suit your business budget.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Full function of bookkeeping services for business in all trades at Brisbane. Particularly in industry, such as engineering, property development, retails, non profit organisation, restaurant, farming. Our registered BAS agent can also help to prepare and lodge BAS for you or work with your accountant. We can come to your premises or work at our office. Our accountant can help provide business advice, especially for a start up.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our bookkeepers meet the minimum requirement of a Diploma of Accounting qualification with at least three years working experience in Australia.  To provide the best quality bookkeeping services, our bookkeepers are either a registered BAS Agent, qualified accountant or a certified bookkeeper.

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