Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Move My Stuff is a fully insured business, and we guarantee our work to ensure your belongings are transported safely and securely. We prioritize customer satisfaction and stand by the quality of our services.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status. However, we encourage safety and transparency for everyone's well-being.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We have implemented several COVID-19 measures to ensure the safety of our customers and staff, including regular sanitization of our vehicles and equipment, wearing masks and gloves, and practicing social distancing whenever possible.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We started Move My Stuff with a passion for helping people during one of the most stressful times in their lives—moving. Our goal has always been to make the moving process as smooth and hassle-free as possible for our customers.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favorite stories is from a family moving into their first home. They were new to Melbourne and were very nervous and anxious about the move, but our team went above and beyond to ensure everything went smoothly. Seeing their smiles and relief at the end of the day was incredibly rewarding. They have referred more them 10 Customers to us so far.

Question 6

What do you like most about your job?

Accepted Answer

What We like most about my job is the opportunity to meet new people and make a positive impact on their lives. Helping customers transition to a new home or office smoothly gives us great satisfaction.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured and licensed? Can you provide references from previous customers? What measures do you take to ensure the safety of my belongings? Do you offer a written quote or contract?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will my move cost? We provide a detailed and transparent quote based on the specifics of your move, including the size and distance.  How long will the move take? The duration depends on the size of the move and the distance. We provide an estimated timeline during the quote process.  Are my belongings insured during the move? Yes, all our moves are fully insured for your peace of mind.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our reputation is built on reliability and trust. We have years of experience, fully insured services, and countless satisfied customers who can attest to our professionalism and dedication.  We work with Government organisations and hundreds of business customers and have had very long working relationships.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers should hire Move My Stuff because we offer a personalized and professional service, competitive pricing, and a commitment to ensuring your move is as stress-free as possible.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The size and number of items to be moved The pickup and delivery locations Any special requirements or fragile items Preferred moving dates  The more the information, the better for us so that we can plan better.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Declutter: Get rid of items you no longer need to reduce the volume of the move.  Pack Yourself: If possible, pack your belongings yourself to save on packing services.  Schedule Off-Peak: Choose a moving date during off-peak times to take advantage of lower rates.  Assemble and Dismantle - Assemble and dismantle yourself to save on costs.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we are pleased to offer a 10% discount on your first move booked through Oneflare. Just mention code MMS-ONEFLARE-10 when you contact us.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we offer transparent quotes with no hidden fees, and we strive to provide the best value for the high-quality services we deliver.

Question 15

How do you normally charge for your service?

Accepted Answer

We charge based on the specifics of the move, including the size and number of items, The size of truck required, distance, and any additional services required. We provide detailed hourly rate quotes so customers know exactly what to expect. The smaller the move, the cheaper it is.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in both local and interstate furniture removals, offering tailored services to meet the unique needs of each move. We also offer storage.  Apart from residential move, we also specialise in B2B Furniture home deliveries for business and government clients.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With years of experience in the moving industry, our team is highly skilled and trained in handling all types of moves. We are fully insured, and our professional movers are dedicated to ensuring your belongings are safe and secure.

Move My Stuff

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Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

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Customer

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About Oneflare

Oneflare group

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Move My Stuff Verified Business

Rating summary

4.7

4.5

4.7

Business contact details

Opening hours

Business description

Accepted payment methods

Browse removalist experts by suburb

Services

Qualifications

Add your review

Reviews (3394)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Move My Stuff