Move For Less Removals

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Reviews (612)

• mytharia J

  NEW

  Google review

  31 Jan 2026

  The boys who helped with my move were very nice and nothing was damaged.. BUT they quoted me for 4hrs upfront and their boss TOM asked me to pay the invoice before they started.. he confirmed that they’d refund me for unused time or charge me extra if it went overtime at the end. It’s now been 2 weeks and I haven’t been refunded for my 1.5hrs that were un-used. I sent them plenty of evidence, texts, emails etc and they are now screening my calls and completely unreachable. Highly unprofessional and unresponsive. I’ve taken the matter to Office of Fair Trading. Usually I would just let go of the $200, but I just bought my place and every dollar counts right now! Would NOT recommend!!!! (Unless you use the full time I guess)
• Donna W

  NEW

  Google review

  31 Jan 2026

  Rafael and Mario were absolutely awesome! Quick and efficient and very friendly. Would 100% recommend!
• Michael Y

  NEW

  Google review

  30 Jan 2026

  The team were on time knew what they were doing and worked hard and productively while being careful in the handling of my furniture
• Scott M

  NEW

  Google review

  29 Jan 2026

  Extremely poor service delivery, no accountability, and zero interest in resolving issues. Not recommended. Be warned, the high google rating appears to be due to the workers asking their successful moves to give 5 stars so that they can ‘get their bonus’. Hired Move for Less Removals to relocate a small upright piano for an agreed fee. Despite confirming access suitability in advance (with photos), the movers arrived at the drop off location, took payment, then immediately advised they were unable to complete the job due to lack of appropriate equipment. No attempt was made to move the piano inside - it was left in the carport. Critically, the movers also left the previous address still containing some of our property including car keys completely unsecured, with both front doors wide open for hours - a serious breach of basic professionalism and care. Multiple polite attempts were made to contact the owner to resolve the matter. We were offered a partial refund of $100 or a reattempt for an additional cost, neither of which are acceptable given the service was meant to include bringing the piano inside. Communication then ceased entirely. The owner Jack has since ignored messages and hung up during a follow-up call. Upon reading other reviews here I’m learning this behaviour seems to be a common occurrence with this business. Later edit in response to owners reply: the piano model we have is actually well known to be a lightweight option. Additionally the house at the delivery location is level internally. Jack will grasp at any fictional excuse rather than be accountable. Further edit as Jack has edited his reply: Jack never contacted us to “issue a full refund”. We sought a chargeback/dispute through our bank after Jack ceased communication with us which was successful. Beyond his response to this review there’s been zero contact. All information that was requested by Jack to quote and complete the job was provided accurately, so it’s really unclear what “full context” Jack is referring to. Just another attempt to dodge responsibility.
  Move For Less Removals

  replied

  13 Nov 2025

  Hi Scott, We’ve now issued you a full refund in goodwill to finalise the matter, even though the circumstances on the day were not as described. For clarity: our policy requires the customer (or an authorised representative) to remain on-site for the entire move. When customers leave the property unattended mid-job, it creates risks and confusion — including the situation you’ve mentioned about the previous address. Our team does not leave homes unsecured, and we are addressing this internally as well. Regarding the piano, the crew assessed it on arrival and found it was significantly heavier and required additional equipment for safe handling that wasn’t included in the original service request. They offered reasonable options — a partial refund or a reattempt with the correct equipment — but these were declined. At your instruction, the piano was placed in the garage exactly where you requested. We value all feedback, but it’s important the full context is clear for anyone reading. We’ve taken steps to resolve the situation by providing a full refund and reviewing internal processes to avoid similar issues in the future. Kind regards, Jack
• matthew b

  NEW

  Google review

  28 Jan 2026

  Absolutely shocking experience. The removalists showed up 6 HOURS late with zero communication or apology. By the time they arrived, the day was already ruined. On top of that, they damaged multiple pieces of furniture, and when I contacted the office to sort it out, Jack was completely useless. No accountability, no solutions, and clearly no interest in fixing their mistakes. If you value your time, your belongings, or basic customer service, stay well clear of this company. You’ve been warned.