Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have insurance with RACV and we have completed over a 1000 jobs through different forums, https://www.airtasker.com/users/moush-m-8102473/ this link shows the levels of satisfaction through just one source.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Love helping people and love driving, the 2 come together really nicely in the courier/removalist industry. The fact I can organise my jobs directly with the customer is great.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

https://www.airtasker.com/users/moush-m-8102473/ There are plenty, this industry is about helping out people in a stressful situation, moving is never easy, if we can make it easier and stress free then we have done our job well.

Question 4

What do you like most about your job?

Accepted Answer

Helping the customer directly is a major highlight. Moving items or an entire home can be a stressful exercise, to ease that stress is a great feeling.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

When are you available?? What experience do you have?? How long will it take?? How much are you going to charge?? Are there any hidden charges??

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much and how long will it take?? How much depends on from and to. How long it takes depends on the items being ready, is there assembling dis/assembling required, stair cases, distance between pick up and drop off.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been in the industry a long time, although I am new to oneflare. With one of the companies I get work out I have completed over 440 jobs at a 97% completion rate with a 5 star rating.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Effiecient/professional and a great communicator. Completing the job so the customer is satisfied is massive in my world. Looking forward to doing business with you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

When - level of flexibility. Where - from/to. What products are you moving and what access is there to park at both sites.  Are there stairs involved.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Confirming the exact items they have for the move. Providing assistance. Communication and flexibility with dates and time, the more communication the better and more clarity.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

The special offer is basically peace of mind, we agree on terms and times and so on and we will get the job done for you.

Question 12

What makes your pricing competitive?

Accepted Answer

I know my partner and I will get the job done in an efficient manner so the job that would normally take others 4 hours we will complete in 2, that's calculated in my offer.

Question 13

How do you normally charge for your service?

Accepted Answer

I don't believe in hourly charge, I ask the customers the relevant questions, like what big items do you have?? Where is the destination?? Are there stairs to deal with?? Access at pick up and drop off.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Removalist/Courier work is where i do my best work. Whether it be a 3 seat sofa or 3 bedroom home, or a quick envelope delivery, it will get in a no fuss manner.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been in the industry for a long time and have worked with all the big courier companies including Civic/Kings/Freeway and so on. I also have helped well over 400 customers move in the last 7 months.

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