Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully licensed and insured. Mountain to Coast Plumbing holds public liability insurance of $10 million and all of our work is carried out by licensed plumbers and gas fitters.  We also guarantee all workmanship, and provide compliance certificates where required (such as for gas fitting). If any issue arises from our work, we’ll return and make it right.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

Yes

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

At Mountain to Coast Plumbing we take health and safety seriously. Our COVID-19 measures include:  • Following current NSW Health guidelines  • Maintaining good hygiene, including regular hand washing and sanitising  • Cleaning and disinfecting tools and surfaces we work on  • Wearing PPE when required  • Practising social distancing on site where possible  • Not attending work if unwell  These steps ensure the safety of our clients, their families, and our team while we complete plumbing works.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I’ve always been hands-on and enjoyed problem solving, which led me into plumbing. I started as an apprentice straight out of school and worked my way up, gaining experience across domestic, commercial and civil plumbing. I decided to start Mountain to Coast Plumbing so I could provide a reliable, professional service to the local community and build long-term relationships with clients.

Question 5

What do you like most about your job?

Accepted Answer

What I enjoy most about plumbing is the variety – no two jobs are the same. I like solving problems for clients and leaving them with a safe, working system. It’s also rewarding to meet so many people in the community and know I’ve helped make their homes or businesses run smoothly.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring a professional service, customers should ask:  1. Are you licensed and insured for the type of work required?  2. Can you provide references or examples of past work?  3. What is included in your quote, and are there any potential extra costs?  4. Do you provide a warranty or guarantee for your work?  5. How soon can the job be scheduled, and what is your expected timeframe?  6. Are you able to provide compliance certificates if required (e.g., gas or electrical work)?  Asking these questions helps ensure you hire a reliable, qualified professional who will deliver quality work.

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Are you licensed and insured?  Answer: Yes, we are fully licensed (Licence 470201C) and hold $10 million public liability insurance. All work is carried out by qualified plumbers and gas fitters.  2. Do you guarantee your work?  Answer: Yes, all workmanship is guaranteed. If any issue arises from our work, we return to fix it. We also provide compliance certificates when required (e.g., gas or electrical work).  3. How much will the job cost?  Answer: We provide clear, upfront quotes. Our price covers labour, materials, and compliance certificates unless otherwise stated. Any extra costs are communicated before work starts.  4. How soon can you start / complete the job?  Answer: Typical jobs are completed within 1–2 days depending on size and complexity. We aim to be on site within 2–3 business days for standard requests.  5. What COVID-19 measures do you have?  Answer: We follow NSW Health guidelines, use PPE when needed, maintain hygiene, disinfect tools, and practice social distancing on site.  6. Do you provide advice or recommendations?  Answer: Yes, we always aim to offer solutions that are safe, cost-effective, and long-lasting. We explain options so you can make informed decisions.  7. Can you handle emergencies?  Answer: Yes, we offer urgent call-outs and can respond quickly to prevent further damage.

Mountain To Coast Plumbing Pty Ltd

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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Mountain To Coast Plumbing Pty Ltd Verified Business

Business contact details

Business description

Browse plumber experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Need an expert?

Mountain To Coast Plumbing Pty Ltd