Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, all our work is fully insured and guaranteed. We like happy customers as they generally refer us to others.

Question 2

How did you decide to get into your line of work?

Accepted Answer

When I was at school I always knew I wanted to be an electrician and I'm glad it's turned out that way. Working for myself is just a bonus.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have worked on a bakery before and we were given free pies and coffee. I always enjoy getting a job by the water.

Question 4

What do you like most about your job?

Accepted Answer

Satisfying customers would have to be number one for me followed by being involved with the community and meeting new people.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can you provide me with a quote please? Are you insured? Within what time frame can the job be completed?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

“Do you provide services for commercial and industrial customers as well as residential?” Yes we do, we cover all electrical installations including data as well.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in the electrical industry for over 15 years and have many satisfied repeat customers. Our work is of the highest quality.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer a professional service, we are competitively priced . We can help you with all your electrical needs including big or small.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The nature of the job, the location of the installation and the accessibility to the job at hand (in the roof, under a house etc).

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure the work area is clear and accessible for me. Refer me to other customers. Agree on a quote.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We always provide a professional friendly service. A lot of our work is by referral and we appreciate and reward these customers.

Question 12

What makes your pricing competitive?

Accepted Answer

We are located in the heart of Bass Coast so there is minimal travel and we don’t charge our customers extra for long travel times.

Question 13

How do you normally charge for your service?

Accepted Answer

Either we agree on a quote or by the hour. I'm open to discussion. Most small jobs are easier to quote, that way you the customer knows at the start of the job how much it will cost.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Maintenance and finding and repairing electrical faults for domestic, industrial and commercial customers. There is no job too big or too small.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Class “A” Electricians Licence, Registered Electrical Contractor License, Elevated Working Platform Licence, Licence To Perform High Risk Work and Working With Children Licence.

Bass Valley Electrical

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