Question 1

Do you have a favourite customer story you would like to share?

Accepted Answer

Hi   I would just like to say how great the service was from Mr Fresh and Clean.   I called at 5.30 pm on a Tuesday evening and by Wednesday evening the job had been completed with no fuss or hassle. The job that had been done was excellent and I would have no hesitation in recommending Mr Fresh and Clean to my friends, family and colleagues for any bond cleaning jobs.   Thanks very much for your assistance.   Emma Peters Tenant 4 Springbrook Parade, Idalia   --  Kind regards   Emma Peters Business Development Officer Direct: (07) 4781 0510 Fax: (07) 4781 0599   Links - eMagazine - Auction Video - Market Update Video - Website

Question 2

Why should a customer hire you over another service provider?

Accepted Answer

Mr Fresh and Clean is a Verified and Guaranteed Business in Townsville, we offer guarantee's and we quote GSt inclusive and with a TAX Invoice, we have the latest equipment and do in excess of 80 carpet cleans a week and are passed by real estate agents.

Question 3

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Carpet Cleaning Townsville  1. Pre-Vacuuming: The first step that should be performed before any carpet cleaning process is a good pre-vacuuming. According to a well-documented study, dry soil comprises 79% of the total soil in a carpet. Removal of the dry soil is very important. If we were to add a cleaning solution to a carpet filled with dry soil we would, in effect, make mud. Therefore a good vacuuming program should be encouraged for all clients. And if the carpet is in need of vacuuming at the time of cleaning it should be pre-vacuumed before proceeding with the cleaning. 2. Pre-Treating: If there are more heavily soiled areas, pre-treating can assist the cleaning. We treat every stain prior to cleaning. Our trained technicians identify and treat each stain accordingly.  3. Encapsulation Carpet Dry Cleaning is a low moisture cleaner that allows you to walk on your carpet within an hour. This cleaner blends detergent emulsifiers with a unique crystallizing polymer. Perfect for loosening and encapsulating carpet soil. This soil can then be easily removed upon routine vacuuming. Encapsulation also eliminates rapid re-soiling, and reduces carpet wicking, leaving your carpet fresh and clean to walk on immediately.  4. Post Vacuuming & Resetting the Pile is important as it goes hand in hand with the encapsulation process. Once the carpet has been cleaned, vacuuming picks up the encapsulated soils, which are crystallised in the carpet leaving it fresh and clean. The carpet is now free of any soil attracting residues. Vacuuming also lifts the pile giving it that plush feel like new again.  5. Deodorising your carpet to give it that fresh clean feel and smell, this is a must.  Upholstery Cleaning Townsville  Our gold star upholstery cleaning service offers the use of DriMaster. This tool offers revolutionary jetless cleaning technology to clean upholstery faster and shears away soil without over wetting. Leaving your upholstery looking and feeling brand new.

Question 4

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Book and Mention One Flare and Receive an Additional 5% discount from your total Bill  FREE Hard Surface Audit More than just a price quote! Our cleaning and sealing specialists will visit your home for a no obligation inspection of all your tile and grout.  We'll inspect for damage, staining and repellence including your shower walls and floors and any other hard surface that may require cleaning or restoration.  We offer professional service with a smile Save time and money with state of the art equipment Flexible hours to suit our clients-weekends and after hours are no problem Our fully trained technicians have the backup of experts in our industry throughout Australia and the USA Clients are given a checklist confirming all requirements and are asked to sign off on completion of the job. Jobs are photographed before and after to ensure you are happy and as a future reference All technicians are Police checked and carry a Blue Card to ensure you are safe from theft. Our chemicals are environmentally safe as well as strong and effective Customer satisfaction is our goal.

Question 5

What makes your pricing competitive?

Accepted Answer

We do in excess of 1000 Bond Cleans a year (20 per week) and know what the real estate property manager looks for. A listing of what we do on our Bond Cleans is on our website: www.mrfreshandclean.com.au and click on the Bond Clean Icon.   We look forward to hearing from you and please don't hesitate to contact us if you have any further questions. If it’s urgent please call our mobile because we are often out of the office on the job. Kind regards David and Emma 47714400 / 0439351188   PRICE LIST  BOND CLEANING / VACATE CLEANING Company Verified, ABN, Invoice Supplied, Insured, Staff Police Checked and we offer a WRITTEN GUARANTEE –Which means we go back at no charge to correct what the agent doesn’t like with relation to cleaning. Prices 1 Bedroom Unit                                                                                                            $300 2 Bedroom Unit                                                                                                            $360 3 bedroom Unit                                                                                                            $450   2 Bedroom house                                                                                                            $425 3 Bedroom House                                                                                                            $495 4 Bedroom House                                                                                                            $595 5 Bedroom House                                                                                                            $630           We also do OURSELVES not subcontracted and therefore offer the same Guarantee.   Carpets- We guarantee our work in writing, are inc. of GST, We then Deodorize with an Ethanol Based Chemical which lasts and helps dry the carpet to prevent mould 1 room                                                         $90 2 Rooms                                                      $90 3 rooms                                                      $115 4 rooms                                                      $139 5 rooms                                                      $150 Stairs                                                                         are equivalent to a room Halls                                                                        ½ a room   Blinds Vertical – this means they hang up to down are 10 cm wide and are fabric or plastic- Fabric ones need cleaning as per your lease   $1.20                                                     per blade                                    for full length $0.80                                                      per blade                                    for ½ length Pull Down $8.00                                            square metre Roman Blinds $8.00                                            square metre Curtains-  We remove your curtain, remove all the clips, take it back to our factory and Launder them, then bring them back put the hooks back in and re hang them, we give a written guarantee.   $8.00           Square Metre (a normal window is 3 metres  a double door is 4 metres)    Couches   $35 a pillow (3 seater=$105 etc)   Beds-we don’t just clean we SANATIZE with a Protein Absorbing Chemical that neutralizes Protein Waste (wee, poo, vomit) kills Hep a,b,c and then deodorise with an Ethanol Based Deodoriser, which lasts and prevents mould. 1Bed                       $66 2Beds                     $99 3beds                     $132   Tiles-                                    We can simply cannot be beaten with Quality, we will turn your dirty tiles and grout to brand new…. we use a four stage cleaning process, which brings tiles and grout back to new Square Metre                                                      $6.00 This means 1room                                                         $66 2 rooms                                                      $132 3 rooms                                                      $160 4 rooms                                                      $220 Average House                                                $350-$500   Pest Control –$120 Flea and Tick inside and outside with a three month written Guarantee, we use Permethrin 25 Solvent.  Believe me no Tick or Flea will survive, and then we spray the surrounding area so they won’t return.   Garden –We don’t just cut it we Clean it and freshen it…. we put wood chips on garden beds, we clean out weeds, we freshen your lawn and we’ll save you $. External House cleaning -We clean driveways from as little as $50, mould removal from eves and windows with our especially designed Chlorine Venturi pick up.   Book 3 services or more and we will give you 5% discount from your total Account.

Question 6

How do you normally charge for your service?

Accepted Answer

All Jobs are Quoted, prior to being done, and quotes are excepted by the client Mister Fresh and Clean is owned and operated by North Queensland locals. We service an area from Ingham to the Burdekin, West to Charters Towers and East to Magnetic Island. Why Choose Us?  We offer professional service with a smile Save time and money with state of the art equipment Flexible hours to suit our clients-weekends and after hours are no problem Our fully trained technicians have the backup of experts in our industry throughout Australia and the USA Clients are given a checklist confirming all requirements and are asked to sign off on completion of the job. Jobs are photographed before and after to ensure you are happy and as a future reference All technicians are Police checked and carry a Blue Card to ensure you are safe from theft. Our chemicals are environmentally safe as well as strong and effective Customer satisfaction is our goal.   We Clean All Surfaces Including  Bench Tops Tiles Walls Ceilings Carpet Rugs Floors Mattresses Upholstery Leather Vanities Showers

Question 7

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Bond Cleaning Townsville  Are you moving out of your rented or leased property and need a professional bond clean?   At Mister Fresh and Clean we specialize in end of lease cleans and returning the property back to it's original condition, guaranteeing your bond is returned. We will gladly re attend if required by the agent to address any issues they have with our job FREE OF CHARGE.   Our professional team is fully trained and understands that attention to detail is vital and each job has their individual needs.   Spot cleaning of walls Wipe of skirting boards Interior and Exterior windows cleaned Window/Door Tracks cleaned Light fixtures/switches cleaned Light covers removed and bugs dust cleaned out Toilet and Bathrooms cleaned and sanitised with appropriate chemicals Showers thoroughly cleaned including tiles and shower windows Sinks and stainless steel cleaned and polished All cupboards cleaned on the inside and outside Bath cleaned to remove marks and build up Dryer cleaned - Filter emptied out Rangehood + Filters + Stovetop degreased with all buildup removed Fans and Air Conditioners Cleaned Oven + Oven trays and fittings cleaned thoroughly with oven cleaner Sink and surrounding surfaces cleaned with all residue removed Kitchen cupboards cleaned inside and out (including the top of high cupboards - Often missed by many cleaners) Dishwasher cleaned inside and out (including filters) Doors Cleaned Screens cleaned   Optional Additions Carpet Steam Cleaning (additional cost. certificate given) Curtains launder (additional cost. certificate given) Blinds Cleaned (additional cost. certificate given) Tiles Steam cleaned (additional cost. certificate given)   N.B .We can also arrange a pest control, garden mowing, and skip bin service, if required.

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Mister Fresh and Clean is owned and operated by North Queensland locals. We service an area from Ingham to the Burdekin, West to Charters Towers and East to Magnetic Island. Why Choose Us?  We offer professional service with a smile Save time and money with state of the art equipment Flexible hours to suit our clients-weekends and after hours are no problem Our fully trained technicians have the backup of experts in our industry throughout Australia and the USA Clients are given a checklist confirming all requirements and are asked to sign off on completion of the job. Jobs are photographed before and after to ensure you are happy and as a future reference All technicians are Police checked and carry a Blue Card to ensure you are safe from theft. Our chemicals are environmentally safe as well as strong and effective Customer satisfaction is our goal.

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