Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have public liability insurance placed for our business and do guarantee our work and services. All details of our work scope and guarantee are detailed in our engagement letter.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been working in the accounting profession over 10 years. We take pride in what we do and look after you in any way we can. Our team tries hard to deliver what we have promised by being diligent, punctual, on time, being up front and maximising your tax return based on your tailored situations.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

We are here to help you and your business from any accounting needs you might have to auditing, bookkeeping and tax planning for your upcoming goals and dreams.  We are ready to walk that extra mile to ensure quality & customer satisfaction every time you decided to use our services.  Our fee includes 24/7 incidental advice. You can have peace of mind every time you called us. No hidden fees or big bills at the end of the services for answering your phone calls and emails.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will need to know the following information before providing a quote: 1.	Your full name, date of birth and TFN number - to review your tax compliance; 2.	Priority (Top Urgent/Urgent/Normal); 3.	A copy of your financial report or accounting software back up files (MYOB, XERO, or bank statements); 4.	Type of services needed (one off/monthly/quarterly/annually); 5.	The complexity of the tasks needed to complete the job (any tax debts, an ongoing audit, etc.).

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save money, you can start by providing us your full name, date of birth and TFN or ABN number. Our team will check to see if you qualify for additional credits and deductions, so you get the biggest refund for your tax situation. Other tips are:  Taxation: 1.	Knowing the rules and allowable deduction specific to your occupation. We will assist you by complete our new client checklist form. 2.	Keep all receipts and records for allowable deductions. Substantiation is essential for deductions. 3.	Provide us a copy of your prior year income tax return will save you and us time to extract important information.  Our motto for smooth Bookkeeping is “KISS” (Keep It Supremacy Simple): 1.	Select an accounting software that suitable for your business and utilise all features included such as bank feeds, super stream payment, inventory control, and payroll processing. 2.	Always have a separate bank account for your business. 3.	Always reconcile your accounts from time to time. The up-to-date reconciliation will save your time and money - especially during the reporting period.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a range of accounting and taxation services designed to suit the needs of our clients.   Please call us to arrange a complimentary one hour discussion with our expert in taxation, superannuation, bookkeeping and financial planning.  To find out more about our latest offers, please give us a call today.

Question 7

What makes your pricing competitive?

Accepted Answer

We are not your ordinary Accountant as we focus on customer satisfaction, value for money and a stress-free experience for you.  The services provided to you will include the following values: - Expert Advice; - No Delays; - Responsive; - After hours service.

Question 8

How do you normally charge for your service?

Accepted Answer

We provides free initial consultation. Our fee is finalised based on the type of job that our client needed after discussing with the client. This way, we can ensure our client get what they paid for from very beginning.   We also offer bundle package to maintain accounting software package and bookkeeping services plus on site visiting and training.  Once you appointed us as your accountant, you are entitled to 24/7 incidental advice regarding your financial with no extra cost.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in the individual tax return, sole trader, small and medium businesses.  We offer services to a wide variety of industries including Self-Managed Super Fund (SMSF), Individual contractor, Doctor, Real Estate, All tradies, Smash repairers, Cafes and Restaurants, Takeaway shops, Musician, Audio and Video Production company, Marketing agency, IT Company, Engineering Company, etc.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our staffs are members of Chartered Accountant (CA), Certified Public Accountant (CPA) and Institute of Public Accountant (IPA), registered Tax Agent, licensed Financial Planner and Mortgage Broker.  Our accountants and tax agents are board certified and stay current with continuous certifications and seminars to ensure we are up-to-date on all of the newest information, laws, regulations, and techniques in our fields.

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