Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured business and we guarantee all our work. Every job is completed to the required standards, and if any issue arises, we promptly return to fix it at no extra cost.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we don´t.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Our team follows strict COVID-19 safety measures. We use fresh gloves, masks and cleaning cloths for every job, disinfect all equipment regularly, and maintain safe distancing when working in homes or offices. We also offer contactless quotes and payments for extra safety and convenience.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I started over 12 years ago in Argentina, when a company we offered services to asked us to provide nine cleaners for their offices. That opportunity grew into a passion for building reliable teams and delivering quality results and now, in Australia, we continue that same commitment through MG Cleaning AU.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favourite stories is from a real estate agent who hired us for a last-minute bond clean. The inspection was the next morning, and our team worked late to make sure everything was spotless. The client got their full bond back, and since then, we’ve been their go-to cleaners for every new property. Moments like that remind us why we love what we do.

Question 6

What do you like most about your job?

Accepted Answer

What I enjoy most is seeing the difference we can make for people. A clean space changes how clients feel, it brings relief, comfort and pride in their home or workplace. I also love building trust with clients who call us back regularly because they know we’ll always deliver quality and care.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should always ask about:  Experience and insurance coverage – to make sure the team is qualified and protected.  What’s included in the service – so there are no surprises about what will or won’t be cleaned.  Satisfaction guarantee – to know if the company will return to fix any issues.  Communication and reliability – how quickly they respond and how well they follow up.  These questions help find a professional who’s not only skilled, but also trustworthy and easy to work with.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Common questions we receive include:  “Do you guarantee your work?” Absolutely — all our cleans are done to real estate inspection standards, and we return at no extra cost if anything needs attention.  “Are you insured?” Yes, MG Cleaning AU is fully insured for public liability and property damage.  “Can you provide an urgent service?” Yes, we often arrange same-day or next-day cleans, depending on location and team availability.  “Do you bring your own products and equipment?” Yes, we bring everything needed — professional products, machines and eco-friendly options upon request.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We build trust through consistency and communication. Clients know that when we confirm a job, we show up on time, fully equipped, and stay until everything meets our high standards. We send photos after every job, follow checklists, and take pride in leaving each property spotless. That commitment to quality and transparency is why so many of our clients call us back and recommend us to others.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose us because we care about the details and deliver what we promise. At MG Cleaning AU, we combine more than 12 years of experience with a hands-on approach — every job is inspected and guaranteed to meet bond clean and real estate standards. We’re local, fully insured, easy to commun

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, we usually need to know:  The property type and size (number of bedrooms, bathrooms and floors).  The condition of the property (for example, if it’s regularly cleaned or hasn’t been done in a while).  The type of service required – bond clean, regular clean, Airbnb turnover, office or strata.  Any extras such as carpet cleaning, pressure washing, or windows.  Access and parking details to plan the team and equipment.  With this information, we can give an accurate and fair quote, with no surprises later.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here are three easy ways customers can save money before we start:  Tidy up personal items – picking up clothes, dishes or toys helps us focus on the actual cleaning time.  Let us know all tasks in advance – a clear list helps us plan efficiently and avoid extra time or call-backs.  Book a combined service – for example, adding carpets or windows in the same visit usually costs less than booking them separately.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! We offer 10% off for first-time Oneflare customers on any bond clean, Airbnb or office service. We also include free oven cleaning with every full bond clean booked through Oneflare.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is transparent and fair, based on the real time and detail each job requires — not inflated flat rates. Because we’re a locally owned and operated business, we keep costs low without compromising quality. We also provide detailed quotes upfront, so customers know exactly what’s included and there are no hidden fees.

Question 15

How do you normally charge for your service?

Accepted Answer

We normally charge per job based on the size and condition of the property, not just by the hour. For standard services like regular or office cleaning, we can also charge per hour when it suits the client’s needs. All quotes are provided upfront, with no hidden costs, and include all equipment and cleaning products.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialise in Bond Cleans and End of Lease Cleaning that meet real estate and inspection standards. We’re also highly experienced in Airbnb turnovers, office and strata cleaning, ensuring every property is spotless, fresh and ready for guests or tenants.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 12 years of experience in residential, commercial and Airbnb cleaning, I’ve built and trained teams that understand every detail of professional cleaning standards. We’re fully insured, follow real estate bond-clean checklists, and use professional-grade products and equipment. Our training focuses on efficiency, safety and consistency, ensuring every property is cleaned to the highest standard, every time.

Longo, Gregorio

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Browse bond cleaning experts by suburb

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Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

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Longo, Gregorio Verified Business

Business contact details

Business description

Accepted payment methods

Browse bond cleaning experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Longo, Gregorio