Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Merit Cleaning is an office, commercial and domestic residential cleaning business who have been providing detailed cleaning services to local homes and companies for the last decade. We are owner operators who are fully covered by comprehensive public liability. We 100% satisfaction guarantee our work or it's redone!

Question 2

How did you decide to get into your line of work?

Accepted Answer

As the director, i come from a history of recruiting and training. By chance i made my way into the cleaning industry. With my previous skills of finding and training the right people, combined with our passion for customer service, clients can now experience this in our amazing cleaning service.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are so many satisfied customers at Merit. There are also many stories and testimonials that they would love to share with any prospective new customers. All you need to do is ask and we will gladly provide them

Question 4

What do you like most about your job?

Accepted Answer

The core of what we do is to help customers solve a problem, that is consistent cleaning at a reasonable price. When we do this and get the great feedback from our customers, it gives everyone in the business a sense of pride and purpose. This feeling is the best part about what we do.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is included in your service?  Do you follow a standard checklist? Are your staff professionally trained? Are you background checked and insured? Do i need to do or provide anything for the service?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common questions are: if we're paid by p/hr or flat rate, how many people will do the job, do we supply all our own equipment/supplies. We answer by tailoring a solution that is unique to each customer that we do at a free on site quote.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our experience, training, background checks and testimonials from many satisfied clients speaks for itself. Our ability to be as transparent as possible ensures our clients trust us to care for their homes and businesses.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Merit strives to completely satisfy our clients' needs. We provide a high quality service that is tailored for your home or business- large or small. Best of all, we pride ourselves on our top class services at a price that is unbelievably cheap.  We offer exceptional cleaning and client services that will exceed your highest expectations. Whether you need general cleaning services for a Homebush shop or an extensive clean in your Mascot home, we apply the same great level of attention to detail and care to ensure results that you will happily use again and recommend.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

the size of the property, how many levels, bedrooms and bathrooms it has is key also if they would like anything other than just a regular clean, any specifics is also helpful

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Our clients can help ensure they pay the lowest possible fee and not incur any additional fees or loading by simply  ensuring their home or business is uncluttered. The less clutter, the easier it is to clean.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Normally a property hasn't been cleaned thoroughly for a while before we arrive. Therefore, the initial cleaning of a property is usually quite a heavy job. Instead of charging extra for the additional effort of an initial clean, any clients coming on board as a regular scheduled customer will receive the first initial clean at the regular price. This is a basically a mini spring clean for free :)

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is set by the 'per item' rather than by the 'per hour'. This ensures that the client only pays for what they want at the lowest possible price. Our guarantee is 100% satisfaction or it's redone!

Question 13

How do you normally charge for your service?

Accepted Answer

We normally prefer to charge on a per item basis. This ensures the client gets everything that they want at fixed prices and avoids being overcharged. This ensures a consistent approach and expectations on both sides.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are operated by local cleaners that has over 10 years experience in Sydney with a proven record of cleaning office, commercial, strata and domestic residential properties. We offer professional cleaning solutions for businesses and properties of all sizes. Our professional, reliable and experienced cleaners follow a quality control checklist on each site to ensure a proper clean every time. Merit treats each client as an individual and packages solutions to meet their needs and budget. Merit can reassure all its clients competitive prices for quality cleaning work.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are a cleaning company operated by local cleaners that has over 10 years experience in Sydney with a proven record of cleaning office, commercial, strata and domestic residential properties. We offer professional cleaning solutions for businesses and properties of all sizes. Our professional, reliable and experienced cleaners follow a quality control checklist on each site to ensure a proper clean every time. Merit treats each client as an individual and packages solutions to meet their needs and budget. Merit can reassure all its clients competitive prices for quality cleaning work.

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