Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are an insured business and we definitely guarantee our work 100% as we are professionals and know what is required of every clean we attend to.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Well I have two sisters 1 in Canberra who owns a very successful cleaning business and 1 in Brisbane who owns her cleaning business there and is doing very well too so my husband and I thought we'd start ours here in Sydney since we have done cleaning for many yrs prior to starting our own business.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We recently provided our services to a wonderful lady in St Leonards and she was just so overjoyed by the end result that she picked up the phone and referred us to her friend and asked if she could write a review on our facebook page.

Question 4

What do you like most about your job?

Accepted Answer

Having customers satisfied with our work and requesting our services more frequently and referring us to their friends, family members and co-workers.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do they have insurance?, do they have a current police check?, what are their charges based on?, do they charge by the hour or by job?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much we charge for a general clean? - we ask how many bedrooms, how many bathrooms, type of property, what day job is required. What is included in a general clean? - dusting, washing of bathrooms, cleaning of kitchen outer cupboards, stovetop, vacuum & mopping, taking out the rubbish.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have current police checks that we carry with us in case our customers request to see them. If we give a time and date of attendance we always attend and never leave a job unless we are 100% satisfied with our work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

The reason customers should hire us is because we are the best at what we do, we do it with pride, commitment, honesty and hard work.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many bedrooms, how many bathrooms, whether the property is a unit or house, if its a house whether it is a single or multiple storey house, what kind of clean is required and by when.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save money by reading our t's & c's information sheet e.g canceling at the last minute which incurs a fee, having regular cleans instead of maybe once a month which will incur a higher price as it will need a more thorough clean & by choosing us the 1st 10 customers will get 10% off.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For the first 10 customers we would like to offer them 10% off their first clean whether it be an End of Lease or a general clean.

Question 12

What makes your pricing competitive?

Accepted Answer

We always provide our customers with the most affordable price but with the best cleaning service which separates us from the rest.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge by job not by hour and it depends on the size of the property e.g number of bedrooms, number of bathrooms and whether it is a single or multiple storey premises.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Beginning of Lease, End of Lease, Commercial, Industrial, Spring clean, general clean, lawn mowing and strata clean.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 6 years experience in the Cleaning Industry and are very aware of what chemicals to use for every type of clean.

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