Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we hold all the relevant licenses and insurances to operate in Australia.

Question 2

Why should a customer hire you over another service provider?

Accepted Answer

At Margins & Margins, we go beyond the numbers. As a boutique accounting, tax, and business advisory firm, we pride ourselves on delivering personalised, transparent, and results-driven support to every client—no matter how big or small.  What sets us apart?  ✅ Tailored Solutions: We don’t believe in one-size-fits-all. We take the time to understand your business or personal financial goals and craft strategies that suit your unique needs. ✅ End-to-End Support: From bookkeeping and tax returns to high-level business advisory and growth planning, we’re with you every step of the way. ✅ Clear Communication: No jargon, no confusion—just straightforward advice and complete transparency in our service offerings. ✅ Trusted Expertise: Our firm is founded on trust, integrity, and quality. We're passionate about helping our clients succeed and scale sustainably. ✅ Dedicated Attention: Being a boutique firm means we offer a more hands-on, responsive, and client-focused experience than larger firms.

Question 3

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate and fair quote, we first need to understand the type of service you're seeking and the scope of work involved. Every client’s needs are unique, so gathering the right information upfront allows us to tailor a quote that reflects both the complexity and volume of the work.  Here are the key things we typically need to know:  Type of Service: Are you after an individual or business tax return? Do you need BAS preparation, bookkeeping, payroll, business advisory, or ongoing accounts management?  Scale of Your Business: How large is your business in terms of transactions, staff, or revenue? This helps us estimate the time and resources required.  Business Structure: Are you a sole trader, partnership, trust, company, or part of a group of entities? Different structures involve different levels of compliance and complexity.  Volume of Work: How much data or how many transactions are we dealing with? Is this a one-time service or ongoing support?  Current Status: Are your books up to date? Will we need to do any catch-up work or corrections?  The more context we have, the more accurate and transparent we can be with your quote. We're committed to making the process clear, fair, and aligned with the value we bring to your financial and business goals.

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Get Your Records Organised: Having your receipts, invoices, bank statements, and any other financial documents well-organised (digitally or physically) can reduce the time we need to spend sorting through paperwork—saving you on service costs.  Use Accounting Software (for businesses): If you’re already using software like Xero, make sure your data is up to date. A clean and accurate file makes our job more efficient and helps avoid additional fees for data clean-up or corrections.

Question 5

How do you normally charge for your service?

Accepted Answer

At Margins & Margins, we believe in transparency and simplicity when it comes to pricing. That’s why we offer upfront fixed pricing for all our services—no hourly rates, no hidden fees, and no surprises.  Before we begin any work, we’ll have a conversation to understand your needs, then provide a clear, fixed quote tailored to the scope of your service. This gives you full confidence in what you're paying for and allows you to budget with certainty.  Whether it's a one-off tax return or ongoing business support, you'll always know the cost upfront.

Question 6

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At Margins & Margins, we bring a wealth of knowledge, qualifications, and hands-on experience to every client relationship—ensuring you receive expert guidance you can trust. We are fully qualified Australian accountants, supporting individuals and businesses across a wide range of industries. We are Chartered Accountants (CA), recognised for our high standards of expertise, ethics, and ongoing professional development. We are Registered Tax Agents with the Tax Practitioners Board, meeting strict regulatory and compliance standards. We are also Registered ASIC Agents, allowing us to assist with company registrations, compliance, and corporate secretarial services. As Xero Certified Advisors, we’re experts in cloud-based accounting and can help streamline your financial processes. We are fully insured, giving our clients peace of mind and protection.  With this combination of qualifications, certifications, and real-world experience, we’re well-equipped to provide tailored, reliable, and strategic financial support at every stage of your business journey.

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Are you an insured business and do you guarantee your work?

Why should a customer hire you over another service provider?

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