Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We are fully insured for all the damages and provide guarantee. We always confirm with you after the job is completed to your satisfaction. If any third party is involved such as real estate agents to check the quality of work, we always come back to make sure all the issues raised are sorted.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Majestic clean services is founded by me and my wife. My wife always said it is very hard to manage time to clean our own house. There came an idea to solve this issue for all other people. We wanted to make sure your house looks clean when you come back from work.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We had the customer who came to us frustrated after having their house cleaned for their bond back. Her real estate agent gave a long list of issues which she needed to sort out urgently. We organised a team of 4 professional cleaners and finished the cleaning the same day.

Question 4

What do you like most about your job?

Accepted Answer

We are cleaning company. We have been in this industry for more than 8 years now. We love every bit of cleaning.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

In order to hire the customer you must always ask if professional is verified in terms of insurance, and their qualification.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most questions that customer ask is if they can book the service whenever they would like. In most instances yes, however some days all our cleaning professionals are booked out which we then try to book them in for next earliest availability. Most of the cases it will be next day.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are professional cleaning company. All our cleaning technicians are well trained and police cleared. We generate the company ID which they wear in every job they go. You can always check their credentials calling us.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Majestic cleaners are qualified and well trained cleaning professionals. We aim to provide quality services hassle free. All our services comes with a guaranty. Our professionals always works in a team of at least of 2 in order to make sure the work is done quicker.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Providing job specific information in detail will help us to generate accurate quotes.  Exact number of bathroom and bedrooms are the typical things required for House cleanings. In windows cleaning number and size of windows are required. In floor cleaning, size of the floor determines the price.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Please Provide your details of job required as correctly as possible. - Please ask the cleaners if you are unsure of anything. -If there are other cleaning requirements that you might need then adding on the same booking can save you money. It does not have to be the same day.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We had partnership with oneFlare just recently. We would like to welcome all OneFlare Customers with Flare Discounts of 10%.

Question 12

What makes your pricing competitive?

Accepted Answer

We aim to charge a market price. We do not aim to compete with other companies, Our intention is always to make sure all your penny is well utilized. If anything comes outside your budget, we can always discuss and find options.

Question 13

How do you normally charge for your service?

Accepted Answer

Cleaning being never ending job, we try to charge a flat fee. This means we charge to make sure the job is done correctly quality wise and you are satisfied. However, some services can be customised to suit your needs and which are charge hourly.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are Cleaning experts. All your cleaning needs can be meet. To list few, here are some Residential cleaning: End of lease, regular, spring carpet cleaning, windows cleaning, tiles and grouts cleaning, high pressure cleaning

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Being more than 8 years in the cleaning business has made us qualified cleaning professionals. All our cleaning professionals are trained by the cleaning operations certificate 2 certified operation manager. We always have a solution for your cleaning needs.

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