Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, absolutely. We are a fully insured and licensed business, and we stand behind our work with a guarantee.  Insurance As a registered electrical contractor (REC) in Victoria, we are legally required by Energy Safe Victoria to hold public liability insurance. We maintain a minimum of $5 million in coverage. This insurance protects our clients from any damage to their property or injury to a third party that may occur as a result of our work.  Workmanship Guarantee Beyond our legal obligations, we offer a lifetime guarantee on our workmanship. This means that if any issue arises from the quality of our installation, we will return and fix it at no cost to you. This is our commitment to doing a job that is safe, reliable, and built to last.  Any products or materials we install are covered by the manufacturer's warranty, and we will assist you with any claims that may be necessary.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

Currently, in Victoria, businesses are not required by law to ask customers for their COVID-19 vaccination status. The mandatory vaccination requirements and public health orders that were in place during the height of the pandemic have been revoked.  Therefore, we do not require customers to share their vaccination status. Our focus is on providing safe and high-quality electrical services while following all current health and safety recommendations.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

While no longer mandated by the Victorian government, we continue to follow good hygiene and safety practices. Our team won't attend a job if they're unwell. We also ask customers to let us know if anyone in their home is sick so we can reschedule to a safer time.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I chose to become an electrician because it's a field that's both technical and practical. Every day is a new challenge, and the work is incredibly rewarding. There’s a huge sense of accomplishment in diagnosing a complex fault, safely upgrading a home to meet modern standards, or seeing a client's face light up when a new lighting scheme is finished.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

My favorite story is about a young couple in South Morang whose power went out late one Friday night. They had a newborn and were very stressed.  I quickly found a melted wire in their switchboard that was a fire hazard. After safely repairing it, I had their power back on in under an hour. Seeing the look of relief on their faces and how a simple fix made their home safe and calm again was incredibly rewarding. It’s a great reminder of why I love my job.

Question 6

What do you like most about your job?

Accepted Answer

What I love most is the variety and the ability to help people.  I get a lot of satisfaction from:  Solving Problems: Whether it's a big emergency or a tricky fault, I love quickly getting the power back on and seeing the relief on a customer's face.  Improving Safety: Knowing that the work I do makes a home safer and more reliable for a family is incredibly rewarding.  Making Friends: I get to meet some great people and their furry friends, and there’s no better feeling than seeing a smile and a happy pet at the end of a job.  Transforming Spaces: It's great to see a project through, from a simple idea to a new lighting design that completely changes a room.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

To find the right professional, ask these five key questions:  Are you licensed and insured? This confirms they're legal and you're protected.  What is your experience with this type of job? This checks their specific skills.  Will you provide a written, fixed quote? This prevents surprise costs.  Do you guarantee your work? This ensures they stand behind their service.  Can I see past reviews or references? This lets you hear from other customers.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. "Are you a licensed electrician?" Yes, we are fully licensed and registered with Energy Safe Victoria, which is a legal requirement.  2. "How much will it cost?" We provide a fixed-price quote after you send us photos and tell us about the job. The price we quote is the price you pay.  3. "Is your work guaranteed?" Yes, we offer a lifetime guarantee on our workmanship for your peace of mind.  4. "When can you come?" For standard jobs, we'll book a time that suits you. For emergencies, we'll get there as fast as we can.  5. "How do I pay?" Payment is due on the day we finish the job. We accept bank transfer, credit/debit card, or cash.  6. "Do you specialise in certain work?" Yes, we specialise in solving tricky electrical faults and handling emergencies, as well as upgrading homes with modern lighting and safety solutions.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

You can trust us because we are:  Legally Qualified: We are fully licensed and insured, so all our work is safe and legal.  Highly Experienced: With over 25 years in the business, we have the skills to handle any electrical job.  Locally Reputable: As a small business in Melbourne's North, our reputation is everything, and we're personally committed to every job.  Guaranteed: We back our work with a lifetime guarantee on our workmanship, so you have complete peace of mind.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

When you hire us, you're choosing a local business that prioritizes quality and your safety.  We specialize in fixing complex electrical faults and emergencies, so we have the skills to solve even the trickiest problems. Our prices reflect our commitment to using top-quality materials and doing the job right the first time, backed by our lifetime guarantee on all workmanship.  You get a professional, reliable service from an experienced team that's personally invested in our local community.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To give you a quote, we need to know three key things:  What's the job? A clear description of what you need.  Photos and Videos: We need to see the area where the work is required. This helps us assess the situation without an in-person visit.  Your Needs: Tell us if you have a specific deadline or have already purchased materials.  This allows us to give you a transparent, fixed-price quote with no hidden surprises.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be Prepared and Clear with Your Request: Before you call, have a clear idea of what you need done. Take photos or a video of the area and the specific electrical component you want us to look at. A clear description of the issue or the work required helps us give you a more accurate quote from the outset and ensures we bring the right tools and materials to the job.  Clear the Work Area: Time spent moving furniture, personal items, or clutter adds to the cost of the job. Please ensure the area around the switchboard, power points, or the space where we will be working is completely clear and easily accessible before we arrive. This allows us to get straight to work, saving you money on our time.  Combine Jobs: If you have multiple small electrical issues, like a flickering light in one room and a faulty power point in another, mention them all when you first contact us. Combining several small jobs into a single visit is far more cost-effective than booking multiple separate appointments, as it saves on travel and service call fees.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As a special welcome to Oneflare customers, we're offering 10% off your first service with us. This is our way of introducing you to our commitment to quality workmanship, clear communication, and professional service. We're confident that after experiencing our service, you'll see the value in our work and become a long-term customer.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive, but we don't aim to be the cheapest. We focus on providing the best value. Our quotes reflect our 25+ years of experience, high-quality materials, and a lifetime guarantee on our workmanship. We believe in doing the job right the first time for your safety and long-term peace of mind, saving you from future repairs.

Question 15

How do you normally charge for your service?

Accepted Answer

We use a transparent and straightforward pricing structure to ensure there are no surprises.  For most jobs, we provide a fixed-price quote based on the information you provide. This includes photos, videos, and a detailed discussion over the phone. This quote covers all labour, materials, and GST. Once you accept the quote, that's the final price you'll pay, giving you complete peace of mind.  For smaller, more urgent jobs, such as fault-finding or a quick repair, we may use a service call fee that covers our travel and an initial period of time on-site, plus an hourly rate thereafter. However, we'll always communicate this clearly with you upfront, before any work begins.  We will provide a detailed, written invoice at the conclusion of the job, and payment is due on the day of the invoice.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

While we're fully qualified to handle all general electrical work, we have a particular specialisation in two key areas that are crucial for modern homes and businesses in Melbourne's north:  Complex Fault Finding and Diagnostics: With over 25 years of experience, we excel at solving those tricky electrical problems that other tradespeople might miss. If you have a circuit that keeps tripping, flickering lights, or a power issue that no one can seem to fix, our expertise is in diagnosing the root cause and providing a reliable, long-term solution.  Electrical Safety & Upgrades: We are passionate about making homes safer. We specialise in safety inspections, switchboard upgrades, and modernising old wiring. This includes the installation of new safety switches (RCDs) and circuits to ensure your home meets the latest safety standards and can handle today’s electrical demands.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

To be the right person for the job, an electrician needs to be fully qualified and experienced. We have both.  Licensed & Insured: We hold a valid 'A Grade' Electrician's Licence from Energy Safe Victoria and are a Registered Electrical Contractor (REC). This means we are legally certified to perform electrical work and can issue a Certificate of Electrical Safety for every job.  25+ Years of Experience: With over a quarter-century in the trade, we have the hands-on experience to handle any electrical problem, big or small.  Ongoing Training: We stay up-to-date with the latest technologies and safety standards, with specific training in areas like EV charger installation and advanced fault-finding.  Our qualifications and decades of experience mean you're getting a safe, reliable, and professional service.

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Are you an insured business and do you guarantee your work?

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