Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully insured business. Help us turn our dream of running a successful family business into a reality! Your support means the world to us as we work hard to establish ourselves. ❤️ In the coming weeks, we’ll be updating our logo and launching our brand-new website—stay tuned for exciting changes! 🎉 Plus, we’ll soon offer flexible cleaning packages with convenient payment options like Zip Pay and more! Thank you for supporting us on this journey. We can’t wait to work with you! 🏡 Just check out our reviews below  MAD FOR IT CLEANING COMPANY Jessica Schinella, Mad For It Cleaning Company did an awesome job helping me out with my bond clean. Serenity and her team left the house immaculate with their detailed cleaning! Thank you, Jessica, for your positive feedback and heartfelt endorsement! Mad For It Cleaning Company appreciate you taking the time to share your opinion of our company😊/  Natarsha Conway, Thank you very much for your wonderful work you done. I would highly recommend you! It was a pleasure, Natarsha; hope you are enjoying your new place😊/  Natalie Harden, Mad For It Cleaning Company did an amazing and thorough job completing a Spring Clean on our house. They went above and beyond the list outlined and were professional, Highly Recommend. Thanks Natalie, glad you are pleased😊/  Carly Mlikota, Serenity and her team do a fantastic job! My house is always so sparkling and smells amazing after they've been. They're very professional and take pride in their work. I highly recommend them! Our pleasure Carly, thanks for the amazing review😊/  Katherine Zalewska, really good cleaning, organic products, customised, flexible service. Very thorough, amazing results. Local family business. I truly recommend! Thanks for the wonderful review Katherine, we love cleaning your home, see you next week😊/  Sharbaree Biswas, Thanks Mad For It Cleaning Company for the great clean up, The main thing I loved about your service is the patience of your employees for cleaning, We are happy!  Thanks Sharbaree, I'm so glad you are happy, I do have some very patient workers, I will pass on what you said to the team,😊/  David Hill, I 100% recommend Mad For It Cleaning Company they are very thorough, very friendly and have a high standard of cleaning. I work alongside this business on a regular basis as I own Magic Mist Carpet Cleaning and I'm always impressed with the quality of work I see every time! For all your cleaning needs don't hesitate to call Mad For It Cleaning Company, you won't be disappointed... Wow! Thanks for the outstanding review, David, it was such a nice surprise to read it, we love your work as well, it's great working alongside you!😊/  Emileigh Uyeda, Amazing Team, fantastic results! Serenity and her team at MAD FOR IT CLEANING COMPANY are all absolutely beautiful people! - Also loving the hot tips on the page!  Thank Emily, we love cleaning your offices and we have a lot more tips to post, so keep an eye out for them😊/  Jo Bolger, Highly recommend MAD FOR IT CLEANING COMPANY, Assisted me with a full spring clean. Good quality work. Thank you! Thanks for the nice review Jo😊/  Alisha Villa, Thank you so much to the team at MAD FOR IT CLEANING COMPANY for helping us out with the bond clean exit fix up clean. So accommodating in every way possible...bookings, prices, meeting times. You name it. Also, I could tell from the quality of work, you take great pride in the details! Thank you again. Thanks so much for taking the time to give us such a nice review Alisha, we really appreciate it, we love seeing reviews like these, as it makes our day!

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we don't require customers to share their COVID-19 vaccination status. However, if you’re currently experiencing COVID-19 symptoms or have tested positive, please let us know so we can safely reschedule your service for a later date.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

To ensure the safety of our clients and team, we follow strict COVID-19 safety protocols. These include: Regular hand sanitisation and if necessary wearing of masks by our cleaners. Frequent disinfecting of high-touch surfaces in your home or business. Social distancing where possible during the cleaning process. Regular health checks for all team members to ensure they are fit for work. Your safety and peace of mind are our priority, and we are committed to providing a safe and thorough cleaning service.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We got into this line of work because it allowed us the opportunity to work together as a family while doing what we love. We take great pride in our work, and there’s nothing more rewarding than seeing our clients’ satisfaction and hearing their positive feedback about our cleaning services.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Samantha Naismith I was renting through Rockhampton Real Estate and lived in house for over a year. Serenity and her sons came along and helped this mother out and done a great job of making the house look like a display home. Great job to all the team at Mad For It. Highly recommended to my friends and family.  Thanks so much Samantha, I love receiving reviews like this, so glad you are pleased with our work and had no hassle with getting your bond back😊

Question 6

What do you like most about your job?

Accepted Answer

We started this company because it gives us the opportunity to work together as a family whilst doing what we love. We take great pride in our work, and there’s nothing more rewarding than seeing our clients satisfied and hearing their positive feedback about our cleaning services.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask about experience, insurance, services, pricing, cleaning products, scheduling, guarantees, and security. Ensure they offer quality work, background-checked staff, and a satisfaction guarantee for peace of mind.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our prices are reasonable and reflect today’s rising costs, including supplies, natural cleaning products, wages, insurance, marketing, fuel, and the time required for a thorough clean. We strive to provide high-quality, reliable service while ensuring fair pricing for the effort and care we put into every job.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes us the most reliable and trustworthy choice for the job is our commitment to quality, professionalism, and attention to detail. We take pride in our work and ensure every job is done right. Our team is fully insured, highly trained, and dedicated to customer satisfaction. Plus, we stand by our services with a satisfaction guarantee, so if you're not happy, we’ll make it right.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Our previous company MFICC was a family owned and operated cleaning business. We specialised in weekly, bi weekly house cleaning, business cleans, builder cleans and bond cleans.  MFICC proudly supported the Police StreetSmart drug and alcohol program . Mad For It Cleaning Company donated $10 for every general clean and business clean. Donated $20 for every bond clean to a local charity.  Tassie Clean & Go will aim to do the same here in Launceston, when we are more established and have built up more customers, We are in the process of doing our website where you can purchase cleans on our site to make things easier for our customers.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote, we need to know: Type of cleaning (bond, pre-sale, regular, deep clean) Property size (bedrooms, bathrooms, square footage) Condition (new build, deep clean, regular touch-up) Any additional services (carpet, windows, upholstery) Frequency (one-time or recurring) Location (affects travel costs) Special requests (high-traffic areas, eco-friendly products) These details help us give you a tailored, accurate quote.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Any of these tips will save you heaps of money. General Clean. Kitchen : put your range hood vents and oven racks on heavy cycle in the dishwasher. bathroom: spray shower sparkle on the shower glass after every shower, you can buy this at the reject shop. Floors: Take your shoes off before entering your home, by doing this it helps reduce  the tile grout from becoming unmanageable. Our cleaners are not to move furniture. , you will need to move out beds or any other furniture  so cleaner can dust, vacuum and mop,   Deep Clean If you can, hire a regular cleaner for one day a week  If you can't hire a regular cleaner then follow the steps below. 1.Spray your oven with an "oven cleaner" the day before you vacate 2. Place the range hood grates in the dishwasher and run on heavy cycle, make sure you   use a dish-washing tablet 3. Place the oven racks and trays in dishwasher and run on heavy cycle, make sure you   use a dish-washing tablet 4. Clean inside the range hood. 5. Vacuum out all drawers and cupboards and leave them out so the cleaner can get to the inside of the cupboards, the bottoms and edgers of the drawers runners and the cupboards runners. 6. Remove built up soap residue and mould from bathroom tiles with a bleach gel like domestos . Woolworth   select mould killer is Fantastic! 7. Wipe heavy marks from walls 8. 10. Clean the exterior windows 9. Use a spider broom to remove cobwebs.  Bond Clean 1.Spray your oven with an "oven cleaner" the day before you vacate 2. Place the range hood grates in the dishwasher and run on heavy cycle, make sure you   use a dish-washing tablet 3. Place the oven racks and trays in dishwasher and run on heavy cycle, make sure you   use a dish-washing tablet 4. Clean inside the range hood. 5. Vacuum out all drawers and cupboards and leave them out so the cleaner can get to the inside of the cupboards, the bottoms and edgers of the drawers runners and the cupboards runners. 6. Remove built up soap residue and mould from bathroom tiles with a bleach gel like domestos . Woolworth select bleach is Fantastic! 7. Wipe heavy marks from walls 8. Clean garage walls and marks from garage floor. 9, Remove all rubbish and clean bins. 10. Clean the exterior windows

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

First customer will get a10% discount off any of our clean packages.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we offer set, transparent prices with no hidden fees. We clearly list all costs involved, including any additional charges for intense cleaning in our cleaning packages. This way, you know exactly what to expect, ensuring both affordability and value for the services provided.

Question 15

How do you normally charge for your service?

Accepted Answer

For our services we normally charge a flat rate, the rate depends on how many rooms there are in your home and the condition it is in.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in General Cleans, Inspection Cleans, Bond Cleans, Pre-sale/After-sale Sparkle Cleans, Donga Cleans and Office Cleans, offering expert services tailored to meet your specific needs.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We did regular general cleans, office cleans, donga cleans, inspection cleans, deep cleans and sparkle cleans for pre-sale/after-sale for owners and real estates, we had great reviews on Facebook and we still have with Oneflare a a five star rating from customers up until we closed due to covid19 and relocating. We had to set up new Facebook page but are in the process of trying to get our old Facebook account back as we closed it when we closed business. We are still listed under MAD FOR IT CLEANING COMPANY on Facebook.

D.r Jenner & S.f Jenner

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D.r Jenner & S.f Jenner