Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Lotus Accounting and Education Services is a fully insured and registered business.  We hold:  ✅ Professional Indemnity Insurance  ✅ Registered with the Tax Practitioners Board (TPB)  ✅ Run by a Chartered Accountant and Registered Tax Agent  We stand by the accuracy, integrity, and professionalism of our work. All services are carried out with great care and compliance with ATO and industry standards.  ✅ Work Guarantee: We guarantee that your tax and accounting work will be completed accurately, on time, and in line with current legislation. If any issues arise due to our service, we will work with you promptly to resolve them at no extra cost.  You can have complete confidence when working with us — your peace of mind is our priority.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

At Lotus Accounting and Education Services, the health and safety of our clients remains a top priority.  To ensure everyone’s comfort and safety, we have adopted the following measures:  ✅ Fully Remote & Contactless Services Available Clients can access all our services online — including tax returns, consultations, document sharing, and payments — with no need for face-to-face meetings.  ✅ Virtual Consultations We offer phone and Zoom appointments to minimise in-person contact.  ✅ Flexible Drop-off & Pick-up (If Required) For local clients, we can arrange secure document drop-off and collection with minimal contact.  ✅ Hygiene & Clean Office Practices If in-person meetings are needed, we follow enhanced hygiene protocols, including regular cleaning, hand sanitiser availability, and appointment spacing.  We’re committed to keeping your experience safe, smooth, and stress-free — both during and beyond the pandemic.

Question 4

How did you decide to get into your line of work?

Accepted Answer

After working in the accounting industry for several years, I realised that many individuals and small business owners were looking for more than just tax and compliance — they needed genuine support, clear advice, and someone who truly cares about their financial wellbeing.  That’s what inspired me to start my own practice.  I founded Lotus Accounting and Education Services with a vision to provide personalised, trustworthy, and value-driven service — where clients aren't treated like numbers, but like family.  To me, every client relationship is built on trust, transparency, and ongoing support. Whether it’s solving tax problems, helping a business grow, or simplifying day-to-day finances, I’m here to make a difference — not just during tax season, but all year round.  Because when you work with us, you're not just a client — you’re part of the Lotus family.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my most rewarding experiences was working with a small business owner who came to me overwhelmed with years of unlodged tax returns, disorganised records, and ATO pressure.  We started with a free consultation, mapped out a plan, and over a few weeks, I helped them get completely up to date — from registering for GST and catching up on BAS lodgements to preparing accurate financials and submitting multiple tax returns.  Not only did we resolve their ATO issues, but they also discovered they were entitled to a refund in one of the years — something they had no idea about.  Since then, they’ve become a regular client and now have peace of mind knowing their finances are handled with care and clarity. It's moments like these that remind me why I do what I do — to make a real difference in people’s financial lives

Question 6

What do you like most about your job?

Accepted Answer

What I love most about my work is being able to make a meaningful impact on my clients’ businesses and financial lives.  Whether it’s helping a small business stay compliant, simplifying tax for a busy sole trader, or offering strategic advice that leads to better financial decisions — I genuinely enjoy providing clarity and peace of mind.  I value building long-term, trusted relationships with my clients and being someone they can count on for accurate, timely, and personalised support. It's rewarding to know that my work helps others feel confident and in control of their finances.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Hiring the right accountant or tax professional can make a big difference to your financial wellbeing. Here are some important questions I recommend every client ask:  ✅ Are you a registered tax agent or qualified accountant? This ensures your returns are legally compliant and handled by a professional who’s authorised to deal with the ATO.  ✅ Do you offer fixed pricing or clear fee estimates? Understanding fees upfront helps avoid any surprises later.  ✅ Can you explain things in simple, easy-to-understand language? A good accountant should educate you, not confuse you.  ✅ What experience do you have with my situation (e.g., sole trader, small business, late returns)? The more relevant their experience, the better the advice and outcomes.  ✅ Do you provide year-round support or just tax season help? Ongoing advice and support is a huge value-add — not just a one-time service.  ✅ Are your services available online or remotely? This offers convenience and flexibility, especially in today’s fast-paced world.  At Lotus Accounting and Education Services, we welcome these questions and are happy to walk clients through everything clearly and professionally — because informed clients make better financial decisions.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

At Lotus Accounting and Education Services, we’re committed to clear communication and client confidence. Here are some of the most frequently asked questions — and how we respond:  1. Can you help if I have overdue or multiple-year tax returns?  Yes, absolutely. We regularly assist clients with late lodgements, ATO letters, and multiple-year returns. Everything is handled professionally, confidentially, and without stress.  2. Do you offer online or in-person appointments?  Yes — we offer both.  Online: Australia-wide via phone, email, or Zoom.  In-Person: Available by appointment for clients who prefer face-to-face service. We make it easy and flexible to suit your needs.  3. Are you a registered tax agent and qualified accountant?  Yes. Our practice is operated by a Chartered Accountant and Registered Tax Agent, ensuring all work is compliant, accurate, and handled with integrity.  4. What do I need to prepare for my tax return?  We’ll provide a personalised checklist, typically including income statements, deductions, work-related expenses, and other relevant financial documents.  5. Can you assist with business tax, BAS, and bookkeeping?  Absolutely. We support sole traders and small businesses with BAS lodgements, GST, bookkeeping, payroll, and financial reporting. We also offer cloud accounting setup and support (Xero, MYOB, etc.).  6. How long will it take to complete my work?  Once we have all the necessary information, we aim for a fast, efficient turnaround — with clear communication every step of the way.  We believe no question is too small. Our goal is to make your experience simple, supportive, and stress-free — both online and in person.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Lotus Accounting and Education Services, reliability and trust are at the heart of everything we do.  Here’s what sets us apart:  ✅ Qualified & Registered We are a fully Registered Tax Agent, led by a Chartered Accountant — giving you the assurance that your finances are handled by a trained, ethical, and compliant professional.  ✅ Attention to Detail & Accuracy We take great care to ensure every number, deduction, and lodgement is correct and aligned with ATO requirements. No shortcuts, no guesswork — just accurate, thorough work every time.  ✅ Clear Communication & Transparency You’ll always know what’s happening, what we need from you, and what to expect next. We explain things in simple terms and keep you updated at every step.  ✅ Client-Focused Approach We take time to understand your situation and goals. Whether it’s tax returns, BAS, or business advisory, we treat each job with care — like we’re doing it for family.  ✅ Consistent Support We don’t disappear after tax season. We’re available year-round to answer questions, provide guidance, and help you make smarter financial decisions.  Our clients trust us not just because of our qualifications — but because we genuinely care about getting things right and helping them succeed.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

At Lotus Accounting and Education Services, we combine expert knowledge, personal care, and a commitment to quality — offering more than just compliance.  While many accountants focus solely on numbers, we focus on people. We take the time to understand your individual or business situation, your goals, and your challenges — so we can deliver advice that’s not only accurate, but truly meaningful.  Here’s what sets us apart:  ✅ Chartered Accountant & Registered Tax Agent Your work is handled by a qualified professional with the expertise to ensure everything is done right — the first time.  ✅ Personalised, One-on-One Service We don’t rush through appointments. We listen, ask the right questions, and tailor our solutions to your specific needs.  ✅ Online & In-Person Flexibility We offer both remote and face-to-face services for your convenience — across Australia.  ✅ Focus on Quality Over Quantity We’re not a high-volume firm pushing clients through. We value long-term relationships and deliver high-quality service with care and precision.  ✅ Reliable, Year-Round Support Whether it’s tax time or not, we’re here to support you whenever you need us.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate and fair quote, we take the time to understand your specific needs. At Lotus Accounting and Education Services, we typically ask for the following details:  ✅ Type of Service Required Is it an individual tax return, sole trader BAS, business bookkeeping, company tax, or something else?  ✅ Business Structure (if applicable) Are you operating as a sole trader, company, partnership, or trust?  ✅ Number of Transactions / Volume of Work For bookkeeping or BAS, we consider the size and complexity — such as monthly transactions or payroll volume.  ✅ How Many Years of Work Are Involved? Is it a one-off service, a single financial year, or multiple years of catch-up?  ✅ Any Special Circumstances Are there overdue lodgements, ATO letters, business losses, rental properties, or international income involved?  ✅ Preferred Service Method Do you prefer online or in-person service? This helps us plan delivery and communication accordingly.  Once we have this information, we provide a clear, tailored quote — with no hidden costs — and always include a free initial consultation to discuss everything upfront.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

At Lotus Accounting and Education Services, we’re committed to helping clients not only stay compliant — but also save money wherever possible. Here are three simple ways customers can reduce costs before we begin:  ✅ 1. Organise Your Documents Clearly Having your income records, expenses, receipts, and statements prepared and easy to access helps us work efficiently — which can reduce the time (and cost) required for sorting and follow-up.  ✅ 2. Track Deductible Expenses Throughout the Year Maintaining a basic record of your work-related expenses, business costs, or deductions can significantly improve your tax outcome. The more complete your records, the more accurate your return — and the less time we spend trying to track things down.  ✅ 3. Be Clear About Your Needs From the Start Letting us know exactly what you’re after (e.g., one-off return, BAS, ongoing support) helps us offer the most appropriate and cost-effective solution — without adding unnecessary services or complexity.  These small steps can lead to better value, faster turnaround, and more savings. And of course, we’re here to guide you every step of the way.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At Lotus Accounting and Education Services, we’re pleased to extend the following exclusive offers to Oneflare customers:  ✅ Free First Consultation with a Chartered Accountant Speak directly with a qualified professional to assess your tax or accounting needs — no obligation, just clear and honest advice.  ✅ Priority Turnaround for New Clients We understand time matters. Oneflare clients receive priority processing to ensure your work is completed efficiently and without delay.  ✅ Free Review of Previous Tax Returns We’ll review your most recent tax return to check for missed deductions, errors, or potential amendments — at no additional cost.  ✅ Complimentary Business or Tax Health Check For sole traders and business owners, we offer a one-time review of your financials, BAS, or bookkeeping setup to identify potential improvements.

Question 14

What makes your pricing competitive?

Accepted Answer

At Lotus Accounting and Education Services, our pricing is designed to offer exceptional value without compromising on quality.  Here’s what makes our pricing competitive:  ✅ Transparent and Upfront We provide clear quotes before any work begins — no hidden fees, no surprise charges.  ✅ Tailored to Your Needs We don’t believe in one-size-fits-all pricing. Whether you're an individual, sole trader, or business owner, we assess your situation and quote accordingly — so you only pay for what you actually need.  ✅ High-Quality Service at a Fair Price All work is handled by a Chartered Accountant and Registered Tax Agent, ensuring accuracy, compliance, and peace of mind — at rates that are fair and reasonable for the level of expertise you receive.  ✅ Long-Term Value We focus on helping you maximise deductions, stay compliant, and plan smarter — which often saves you more in the long run than a cheap, rushed job.  In short, we offer professional-grade service, personalised attention, and long-term value — all at a competitive rate.

Question 15

How do you normally charge for your service?

Accepted Answer

At Lotus Accounting and Education Services, we believe in transparent, fair, and flexible pricing.  Here’s how we typically charge:  ✅ Fixed Fee for Most Services For tax returns, BAS lodgements, and standard bookkeeping tasks, we usually offer a fixed-fee quote upfront — so you know exactly what to expect with no surprises.  ✅ Custom Pricing for Complex or Ongoing Work For more complex work such as business advisory, multi-entity accounting, or ongoing bookkeeping, we assess the scope and provide a tailored quote based on time, volume, and complexity.  ✅ No Hidden Costs We are fully transparent. All costs are clearly outlined before any work begins, and we’ll always get your approval before proceeding with any additional work.  ✅ Free Initial Consultation We start with a no-obligation consultation to understand your needs and offer the most suitable service and pricing structure.  Whether you're an individual or a business, we aim to provide high-quality, personalised service at a fair and reasonable cost.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

es — at Lotus Accounting and Education Services, we specialise in providing personalised tax and accounting solutions for:  ✅ Sole Traders & Small Businesses We work closely with business owners to manage BAS lodgements, GST, bookkeeping, and compliance — ensuring everything is accurate, timely, and ATO-compliant.  ✅ ABN & Business Setup Support We help new businesses get started the right way with expert advice on structure, ABN/TFN registration, and software setup like Xero or QuickBooks.  ✅ Catch-Up & Overdue Tax Returns Whether you're behind on a few years or need to fix previous lodgements, we specialise in helping clients get back on track — stress-free and without judgment.  ✅ Individual Tax with Complex Needs From rental property income and capital gains to work-related deductions and amended returns, we handle more than just simple tax.  Our focus is on quality, accuracy, and long-term client support — not just once a year, but whenever you need us.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At Lotus Accounting and Education Services, we bring a strong combination of professional qualifications, hands-on experience, and a client-focused approach to every job.  Here’s what makes us the right choice:  ✅ Chartered Accountant (CA) Trained and certified by one of the most respected accounting bodies, ensuring the highest standards of ethics, accuracy, and professional service.  ✅ Registered Tax Agent (TPB) Authorised to prepare and lodge tax returns, BAS, and provide taxation advice — fully compliant with Australian Taxation Office (ATO) regulations.  ✅ Years of Practical Experience We’ve worked with a wide range of clients — from individuals and sole traders to small businesses — across multiple industries. This allows us to offer tailored, real-world solutions that go beyond theory.  ✅ Skilled in Cloud Accounting Software Proficient in Xero, MYOB, QuickBooks, and more — we help clients streamline their finances with modern, efficient systems.  ✅ Strong Communication & Attention to Detail We explain things clearly, keep clients informed at every stage, and ensure that every return, report, or lodgement is accurate and timely.  Our goal is to combine technical excellence with genuine client care — making tax and accounting easier, more efficient, and stress-free.

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Browse tax accountant experts by suburb

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Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Need an expert?

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About Oneflare

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Lotus Accounting And Education Services