Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes I am an insured business, I can guarantee a nice smelling and looking home to relax in, reliable, on time, honest and a quick worker available 7 days a week.

Question 2

How did you decide to get into your line of work?

Accepted Answer

a now client of mine was in urgent need of a cleaner and no one was replying to her ad for wanting a cleaner on a casual basis as I tried to help find her someone I ended up doing it myself

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have a client with 2 children that I clean on a fortnightly basis . One time I arrived to do my normal clean and the children had left me a letter thanking me for cleaning their rooms , with that letter they had left me a chocolate.

Question 4

What do you like most about your job?

Accepted Answer

meeting new people and keeping active, making peoples lives a lot easier for them and getting the enjoyment out of clients comments as I feel i can never do enough for them but they seem to think I do too much

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1.are you reliable. 2. do you arrive on time 3. do you have insurance 4. do you have police clearance 5. do you have an abn 6. how would you like to be paid cash, card or bank transfer

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

do you have insurance. Yes I do do you have a police clearance. Yes I do Are you available 7 days a week. Yes I am

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am always on time if not early, I get in contact with the client a few days before hand to confirm the booking they have made. If running late I will always notify my client

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

As I am quick in what I do, I like to get in and do the job and do it properly as I don't like wasting peoples time or money as this is not what Im about. Im honest and very hard working. I also provide gift certificates as well as an eftpos facility chip only cards at this stage.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

CLEANING:  what type of clean whether general, vacate, inspection, also what size the house is SHOWER SCREEN CLEANS: ( calcium and soap scum removal) how many

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. make sure they have a list with  what they are wanting done before hand 2. advising where things are  3. make sure everything wanting cleaned has easy access

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Senior Card holders, Veteran Affairs, Aged Pensioners, if these cards are shown I will give them 15% discount off my services. This doesn't apply to people on a sole parent pension, Unemployment benefits, Sickness benefits or Carers benefits

Question 12

What makes your pricing competitive?

Accepted Answer

my rates are at great prices with the occasional special offer. Im not out there to charge the earth just to make a simple and honest living for myself and make it affordable to all

Question 13

How do you normally charge for your service?

Accepted Answer

General Clean: $35/hr min 2 hrs Weekends/Public holidays $40/hr min 2 hrs  Inspection Cleans & One off Spring Clean: $40/hr min 2 hrs  Vacate/Bond cleans start from and depending on the condition or the property: 2 bedroom home from $400 3 bedroom home from $500 4 bedroom home from $600  Shower Cleans: (calcium and soap scum removal) 1 for $100 each   Office Cleans: $45/hr min 1.5hrs  Oven Cleans: small from:$100 large from: $200 Oven, stove top and rangehood: small from $150 large from $250  Ironing: (charged separately) I do offer a pick up and delivery service within a 10km radius of Ridgewood at $5 each way up to 15 items $ 20 16-25 items $25 26-35 items $30 36-45 items $ 35 46-60 items $ 55

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

RENT INSPECTION CLEAN involves: wiping down of all benchtops and cupboard(exterior), interior windows, Shower screens, stove tops, appliances, mirrors, toilets, mop and vaccum throughout,plus door tracks, ceiling fans and removal of marks on walls. VACATE/BOND CLEAN involves: All of the above plus full shower clean (removal of water stains & soap scum from shower screens and tiles), full oven clean, interior and exterior cupboard cleans, windows (interior only), light fittings and all switches also Curtains washed and re-hung only if they are in good condition. Less Carpet Cleaning and Exterior of the property

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As you can see in some of my pictures the quality of work that I provide.  More pictures will be added in due time. the standard of living of my clients is what makes me who I am today as everything must be perfect, as this is what you pay for and expect.

Lorettas Cleaning Service

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