Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

we provide insurance on required clients and insurance is charged separately. This is our business and daily living we are committed to provide the best services

Question 2

How did you decide to get into your line of work?

Accepted Answer

this is or business and with over 25 years of experience we stick to what we are better known for. this has provided our family a brand

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

we have several stories to tell if we want as we have faced from the good to bad customers where clients give wrong listing nd once quoted they add more cargo to it and expecting us to provide service with same rate. we have in some cases accepted our agreed rates

Question 4

What do you like most about your job?

Accepted Answer

we love to have a constructive customer relation and provide a service that future advertising is through word of mouth

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

the customers should ask the reliability, guarantee and fixability of rates, services and afters service calls should they have missed anything

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

any question asked and our expertise in this industry itself has answer available on the spot. we have open customer relation policy and we feel better to be like that and make our customers comfortable.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

our commitment to our work and reliability plus our clients satisfaction. we are answerable 24/7 or leave message and e call back for response

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

This is our family business and our expertise with reliable and affordable rates.  we understand people better and try to provide more than the clients expectation.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

items classification such as type, size, weight approx. and number of labours required or if you are providing your own labours

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

chose the option that suits your budget. either use total removals services or you can use partial service with a truck and driver and provide your on labours

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

we can give you choices. first is where we provide a complete removals including wrapping, packing, moving, unpacking and removals of debris. second is we can quote with a truck and a driver where you can provide labours and our drivers are equally qualified to guide you to pack move.

Question 12

What makes your pricing competitive?

Accepted Answer

we value your hard earned money as we also work hard to earn money. we price our services with a margin to cover our labours and administration cost. since this is our family business we do better knowing the family values

Question 13

How do you normally charge for your service?

Accepted Answer

we either physically check to give free quote or we also provide quote on list of items to be moved and the distance required to travel plus number of workers involvement

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

freight forwarding with commercial and personal goods. personal goods relocation is in particular removals of household goods. we are doing local movements and interstate plus international

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

we have over 25 years experience in general movement and total logistics local and international. we have the equipment to handle total movement

Logistics Pacific Services Pay Ltd

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