Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

YES ! we guarantee an exceptional service to each individual customer, however in the event of an unforeseen circumstance we are fully covered for goods in transit insurance and public liability insurance

Question 2

How did you decide to get into your line of work?

Accepted Answer

if you have ever had a bad moving experience you would know how disheartening it could be.  we built the foundation of our company on a bad experience, we are consumers servicing other consumer this is what has driven our company to the top of National removals trade.

Question 3

What do you like most about your job?

Accepted Answer

we believe if you love what you do you will never have to work a day in your life. customers are our main focus and dealing with each customer individually is what makes our job so enjoyable

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have they been in business and do they have insurance. And make sure they send you a booking confirmation so you have all the terms and conditions of the booking in writing.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will it take? The time always varies home to home because of so many different factors so we can only give them an average time frame based on previous moves What happens if something gets damaged? You need to advise the removalists and our office on the day of the move prior to signing off

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

whether you are moving around the corner or across Australia, we take extensive caution and care when handling all of your items. from the first point of contact to the last, you can trust that punctuality and reliability is our main priority

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Here at Local and Interstate removals we base our entire company around the needs of our clients, with tailored schedules for each customer because no two moves are the same.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The suburbs they are moving from and to, the size of their property (i.e. how many bedrooms), are there any restrictive access issues e.g. parking for the truck, stairs, narrow passageways, Do they have any furniture items that would be too heavy for 2 men to lift e.g. Pianos, pooltables, fishtanks?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

parking does take up a lot of time, so please ensure you allocate clear and easy access to parking for the removalists on the day of your move.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

FREE shrink wrapping  FREE commercial grade blanket wrapping  FREE packing material starter pack for all premium interstate moves 10% of your next move

Question 11

What makes your pricing competitive?

Accepted Answer

we may be beaten on price but we cannot be beaten in quality. Our prices are fair, affordable and consistent with the high level of service we provide

Question 12

How do you normally charge for your service?

Accepted Answer

for local moves we only charge in half hourly increments,  for interstate and long distance moves we charge fixed prices calculated by the cubic meters/truck size that is required and the locations of the move.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Local, interstate, country and office moves are our speciality, we also meet the needs of clients who request more complex relocation's. there is no job to big, too small or too far out of reach

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our Fleet of trucks and professional removalists come second to none. With several years of extensive training and experience our operations and logistic managers work around the clock along side our Customer service consultants to keep on top of the national  removal industry.

Local And Interstate Removals Pty Ltd

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