Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, certificate attached to this site. Our personal guarantee to you is "We will care for your goods as if they were our own. We pledge to arrive within an agreed time our our service is FREE

Question 2

How did you decide to get into your line of work?

Accepted Answer

It comes down to working with and meeting people. After its all said and done, people are precious and are the fabric of society. Working in co-operation and assisting others brings me joy

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

From time to time, tradedy brings people face to face with loss and grief, and leaves them in a place of need. Recently when I heard of such a story, where a young girl accidentally drowned, I was able to donate $465 of service to the family to assist when their back was against the wall

Question 4

What do you like most about your job?

Accepted Answer

The thing most of all is meeting new people, going to different places, helping people to bring some order  by giving a hand to move things for them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is the work guaranteed Do they have the right equipment to do the job What do others say that have used the service

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Usually clients want to try and fit the service into a time window. By discussing what is available and workable, usually a mutually agreeable time is reached

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Each day is run to a booked schedule. Client bookings are confirmed. ETA are sent by text to our clients so the exact time of arrival in known. We work in with customers to best of our ability

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We will care for your goods as if they were our own. Our customer service record, what others say that have used our service, speaks for itself.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. When they would like the job done 2. What is access like to pick up and delivery locations? 3. Are there stairs at either property 4. What are the items that require moving. 5. Will there be a person to assist at both ends

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have loose items all boxed, makes for quick loading Provide a person to assist in loading and unloading, that will save money Label cartons clearly so they can be placed in the correct destination room

Question 11

What makes your pricing competitive?

Accepted Answer

The pricing is competitive for a quality service that cares about getting your items to you without damage wrapped to prevent damage, and not roped down quickly to get to the next job. We know that because we consistently do the right thing, you will be our next job, one day soon!

Question 12

How do you normally charge for your service?

Accepted Answer

The service is usually charged per hour. There is no booking fee, but travel to and from the job is included in the time. $65 per hour for one man and the truck $110 per hour for two men and the truck. Pricing for regular service deliveries are negotiated between the two businesses

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All weather carrier Pantek Truck Tail; gate loader for heavy items Furniture, Bedding Electrical items Property clean up  Building supplies

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Many years experience handling freight and personal items. The small Pantek truck has carpeted walls and it set up for furniture,plenty of blankets. The job is not done until you are completely satisfied with our service.

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