Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured with public liability so when we work at your home or work place everything is completely covered we pride ourselves on being responsible

Question 2

How did you decide to get into your line of work?

Accepted Answer

I worked for a very good company and decided that my next challenge was to build up a company that will surpass all others and be the best at what we do to train our staff to do the best job no matter what the problem.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many great story's we could share we have had some of our regular customers offer tips buy us Christmas presents ring and text us how amazing there home looks now we have cleaned it all in all our job is very satisfying and I my self and my staff love what we do.

Question 4

What do you like most about your job?

Accepted Answer

We like that we get to meet new people ever day and that our customers are 100% satisfied with our workmanship we provide a quality service and leave the customer with the best result possible.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have they been in the industry are they accredited and completely insured and what type of cleaning do they perform how much do they charge to cheap is usually no good while to expensive you may be paying to much.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customers ask what can they do to prepare for getting their carpet or tile and grout or upholstery cleaned . And the answer is if they can move as much furniture off the areas to be cleaned and give a thorough vacuum

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Like new tile and carpet cleaning was set up to service our customers to the highest standard we aim to run on time and ring if running a little late honest trusting and hard working to provide an optimum service to all our clients no matter how hard the job and we do all of this and provide the best price possible.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At Like New tile and carpet cleaning we believe in providing top quality services and achieving the best results possible for our valuable clients we aim to please and offer 100% satisfaction guarantee or we re clean for free.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We like to know how many rooms or seats rugs etc there are to be cleaned the size of large rooms and the condition of the carpet or upholstery and if the customer lives in a unit or house as that can affect how we go about the job what machine we need to use etc.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have a detailed list of jobs you need done so when you get your quote that it is everything you need done so it dose not cost you extra. maybe do some of the easy things your self like pre vacuum or wipe walls as this will save us time and cost you as much.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are currently running our crazy winter specials until the end of August 3 rooms steam cleaned for only $99 or 3 seats of upholstery or leather cleaned for $99

Question 12

What makes your pricing competitive?

Accepted Answer

What makes our pricing competitive is that we do market research and try to provide a great service and spend the time we need to to give our customers the best result possible so we are not the cheapest but we strive to be the best value with unsurpassed results.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge tile and grout cleaning by the square meter and sealing the same . Carpets, upholstery,rugs and leather are charged per house or per seating position. And window cleaning is per window. window

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes we specialise in Tile and grout cleaning and carpet cleaning we have been cleaning tile and grout for over 10 years and have achieved amazing results on many types of hard floors.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As the director of Like New tile and carpet cleaning I have worked in the carpet cleaning industry for 8 years and in the cleaning industry for 16 years I have completed various courses over the years and believe that re educating every couple of years is crucial to keep providing customers with up to date cleaning and safety methods.

Like New Tile And Carpet Cleaning

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