Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am insured for public liability and guarantee my work to be of a high standard and if a customer is not satisfied with the services being provided, I will not expect to be paid.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I got into this line of work when I was in my twenties because I loved working in an office and using my skills that I had learnt at college, so I could put them into good use in a job that I love doing.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a customer who was a lawyer and she had two young children.  We were working in the office when she received a telephone call from her mother.  Her daughter was sick and needed to be picked up from school and her other daughter who was 8 months old was at the office.  I offered to stay back and babysit her, so she could take her sick daughter home.

Question 4

What do you like most about your job?

Accepted Answer

The feeling of satisfaction of completing a job on time and in the right way and being of value to my customers.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What type of work are you experienced in doing and how well do you cope under extreme pressure?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What are your strengths and weaknesses?  My strengths are I am an experienced, mature and confident person who anticipates what is required well in advance and ensure that I provide work of a high standard.  My weaknesses are time management and not asking for help, but I now have strategies in place to deal with them.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My business depends on me being reliable and trustworthy and I pride myself on being honest and loyal to my customers.  If I am not reliable or trustworthy, it will affect my credibility.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am a self-motivated professional, with exceptional interpersonal and organisational skills and over 20 years extensive experience in administration, legal support and customer service

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What the job is Length of contract Hours to be worked A customer's expectation

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you engage KM Overload Solutions for one month or more, you will receive one 7.5 hour workday free of charge.

Question 11

What makes your pricing competitive?

Accepted Answer

I have no overheads and therefore, no agency to pay a percentage to and I guarantee your money back if you are not satisfied with my standard of work and flexibility.

Question 12

How do you normally charge for your service?

Accepted Answer

I charge an hourly rate and take into consideration the type of work being performed, the level of experience and expertise required to perform the role and the hours of work.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 15 years experience as a legal secretary and administrator, I am well-versed in the court process and running of files.  I have a Certificate III in Information Technology and understand computers and data management.  I am also a qualified Transcriptionist and work out of my home office.

Km Overload Services

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