Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are definitely  Insured and hold Professional Indemnity Insurance. However, we pride ourselves in our relationships with our customers.

Question 2

What COVID-19 measures do you have in place?

Accepted Answer

We are always available through e-mail, telephone and video conferencing

Question 3

What do you like most about your job?

Accepted Answer

We love meeting new people, with different circumstances and helping them work through their financial difficulties to help create a more balanced lifestyle for them.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When will our work be ready ? This depends on our workload, and how many clients are ahead of you in the line to have their information processed.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My experience, qualifications and success rate of satisfied clients. we hold Xero certification and over 10 years experience in dealing with MYOB.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Our expert accountants not only decipher and explain your ATO & Government compliance needs in simple terms, we will work with you throughout the year to ensure you stay compliant and keep up to date with new legislative obligations.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Previous Accounting Fee, and why they have left their previous Accountant. We would want to know this so we don't take you down the same path as your previous Accountant.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Be organised with their Bank statements and supporting documents (e.g. Dividend Statements) - Follow the same pattern of record keeping each year, so we can put a working system in place. - Always ask questions as they arise. There is no such thing as a silly question !

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are currently doing Tax Returns FREE for children under 18 (conditions apply). We also have great deals for pensioners and seniors !

Question 10

What makes your pricing competitive?

Accepted Answer

We are always happy to negotiate or attempt to meet competitors prices. We want our customers to return with a smile.

Question 11

How do you normally charge for your service?

Accepted Answer

We can come to an agreement of a fixed fee, otherwise we would charge based on the time involved in completing each task.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have extensive experience in dealing with Self Managed Superfunds. We not only set up the Funds, but can arrange to have your Financials completed and Audited as per the requirements in The SIS Act.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team is made up of Chartered Accountants, Our business is registered with the NTAA and have over 10 years experience in the industry.

Profusion Tax & Accounting Group

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