Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have been around dogs and other animals my entire life and I have always dreamed of owning my own dog grooming business one day. After furthering my education I decided to take a leap of faith and by my trailer and I have never looked back since!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A great but bittersweet story from one of my clients who's pet is no longer with us. "I would like to say that Kirsty does a wonderful job. She gave my beautiful boy what was to be (although we didn't know at the time) his last bath and was so kind and gentle with him due to his age and various aches & pains. Shylow came out smelling like a daisy, as clean as a whistle and he enjoyed his bath as well. Kirsty showed him so much love, kindness & respect. I would highly recommend her and if I ever get another K9 friend I will be using her services again. Thanks Viki"

Question 4

What do you like most about your job?

Accepted Answer

Working with my favourite animals and seeing happy pooches and clients once their dog is returned to them looking amazing!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

If they are qualified

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Majority of my customers are regulars due to the fact that they are very happy with the result at the end and the way I treat their dogs. My clients rebook because they know I wont lie to them about their dog! Im completely honest and open through out the entire process. If you want to come and sit in my trailer and watch me work that is fine with me! I enjoy answering your questions and I believe in a gentle approach when grooming .

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I take a gentle approach to grooming rather than just muzzling your dog and shaving it off quickly I prefer to take my time and work with your dog gently and respectfully to add as little stress to the situation.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Dog Size/Weight/Breed Coat Type, Length and Condition (for example long, short, matted) Has your dog been Groomed before? Does your dog suffer from any Allergies? Does your dog have any Behavioural Issues (for example bites, wont sit still)

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Booking in regularly Brushing your dog regularly Socialising your dog and getting him/her used to sights, sounds and smells.

Question 10

What makes your pricing competitive?

Accepted Answer

Competitive pricing and discounts available for pensioners as well as more than two dogs at the one household.

Question 11

How do you normally charge for your service?

Accepted Answer

Pricing is based on the breed and weight of dog, length and condition of coat. Location may play a factor if you are out of area.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Grooming Hydrobathing Clipping and Styling

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Cert III Dog Grooming Cert III Business Management Certificate in Basic Canine Behaviour Cert II Business Administration

K9 Design Mobile Dog Grooming

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