Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, JWS Removals Canberra is fully insured and we stand by the quality of our work.  We hold:  • $20 million public liability insurance  • $200,000 transit insurance  • $1,000 accidental damage cover  • Full workers compensation coverage – so in the unlikely event that a team member is injured on your property, you’re fully protected and won’t be liable.  We take pride in delivering a professional and stress-free service, and we guarantee that your belongings will be handled with care and respect from start to finish.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Yes, we have COVID safety measures in place. At JWS Removals Canberra, the health and safety of our clients—especially those who are vulnerable or elderly—is a top priority.  If any team member tests positive to COVID-19, they are required to take a mandatory, paid 5-day isolation period before returning to work. This ensures we minimise any risk of transmission and continue to provide a safe, reliable service to our community.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I’ve been in the removals industry for over 15 years. I started out working between the Southern Highlands and Sydney, where I specialised in moving fine art, antiques, and gallery pieces, along with general household furniture. That experience taught me the importance of care, precision, and professionalism.  For the past 10 years, I’ve been based in Canberra—7 of those running my own business, Stafford Logistics, trading as JWS Removals. We’ve built a reputation for providing reliable, high-quality service with a personal touch, and I still love what I do every day.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

We’ve completed thousands of moves, and while every client is different, one thing stays the same—our focus on making their move as smooth and stress-free as possible. Just check out our 5-star Google reviews—our clients consistently highlight how much we care, not just about their furniture, but about helping them through what can be a really overwhelming day.

Question 6

What do you like most about your job?

Accepted Answer

We’ve completed thousands of moves, and while every client is different, one thing stays the same—our focus on making their move as smooth and stress-free as possible. Just check out our 5-star Google reviews—our clients consistently highlight how much we care, not just about their furniture, but about helping them through what can be a really overwhelming day.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When choosing a removalist, it’s important to ask the right questions to ensure you’re hiring a professional and fully insured service:  1. What insurance do you have? They should have:  • Public Liability Insurance  • Transit Insurance  • Accidental Damage Cover  • Workers Compensation These are essential and should never be overlooked. We always recommend getting this information in writing, as the removals industry is largely unregulated and unfortunately, many operators are not honest about their cover.  2. What equipment do you use? A professional removalist should arrive with the right tools for the job—trolleys, dollies, straps, furniture blankets, protective cartons, and wraps. These help prevent damage and ensure your move is handled safely.  3. Do you use labour hire or subcontractors? Be cautious of companies that rely on labour hire or subcontract the work. These workers are often not trained, not insured, and may not be accountable. Always choose a team that’s fully employed and properly covered.  At JWS Removals Canberra, we pride ourselves on ticking all of these boxes—and being fully transparent about it.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Is it better to hire a removalist by the hour or with a fixed quote?  In most cases, a fixed price quote is the better and safer option.  With an hourly rate, there’s always the risk of the job dragging out—whether due to poor planning, inefficiency, or, in some cases, a team deliberately taking their time to increase the final bill. You may also be caught off guard by hidden fees or unexpected charges.  A fixed quote gives you certainty and peace of mind. You’ll know exactly what you’re paying upfront—no surprises, no inflated costs, and no pressure on the day. That’s why at JWS Removals Canberra, we offer obligation-free in-person quotes so we can assess the job properly and give you a fair, all-inclusive price before moving day.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes Ilya reliable and trustworthy?  Firstly, we encourage you to check out our 5-star Google reviews—you’ll see firsthand how many of our clients have had a positive experience working with Ilya and the JWS Removals team.  Secondly, all our staff undergo criminal history checks before being employed, so you can feel confident about who’s entering your home.  And if you’d like extra peace of mind, Jack (the owner) is always happy to come by and meet you in person before moving day. We believe trust starts with a handshake and a face-to-face conversation.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Why choose JWS Removals Canberra over other moving companies?  Because we go beyond just moving furniture—we move with care, professionalism, and pride.  • Owner-operated: You’re not just hiring a team—you’re hiring a business where the owner is often on the job, ensuring things are done properly.  • Fully insured: We offer full cover including $20 million public liability, $200,000 transit insurance, $1,000 accidental damage cover, and workers compensation—so you’re protected at every stage.  • No contractors or labour hire: Unlike many companies, we never outsource your move to subcontractors or untrained labour hire. Our staff are fully vetted and trained for the job.  • Fixed-price quotes: We offer free in-person quotes with no hidden fees or surprise costs.  • Reputation you can trust: Our 5-star Google reviews speak for themselves—clients consistently praise our friendly service, professionalism, and stress-free experience.  At JWS, we treat your move like it’s our own. That’s what sets us apart.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What do we need to know to provide an accurate quote?  To give you a proper fixed-price quote, we’ll usually arrange a free in-person visit. This helps us assess everything properly and avoid any surprises on moving day. Here’s what we typically need to know:  • A comprehensive list of the items you’re moving – this helps us plan the size of the truck, number of staff, and time required.  • Your preferred moving date – so we can confirm availability.  • Pick-up and delivery addresses – we check for things like stairs, lifts, narrow access, or parking limitations at both ends.  • What protective materials and equipment are needed – we assess this on-site to ensure your furniture is packed, wrapped, and transported safely.  Providing this information upfront allows us to deliver a smooth, stress-free move with no hidden costs.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Looking to save money before your move?  At JWS Removals Canberra, we’re always looking for ways to help our clients cut costs without cutting corners.  We now offer free hire of professional recycled moving crates with most jobs—these durable, eco-friendly crates replace the need for cardboard boxes and can save you time and money.  To further reduce costs, we also recommend:  • Moving smaller personal items in your car where possible  • Disassembling and reassembling furniture yourself if you’re comfortable doing so  These small steps can make a big difference on moving day—and we’re always happy to chat about the best ways to tailor your move to your budget.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Pensioner Discount At JWS Removals Canberra, we proudly offer a 5% discount for pensioners as a small way to give back to our community. Just let us know when booking, and we’ll apply it to your quote—no fuss, no hidden conditions.

Question 14

What makes your pricing competitive?

Accepted Answer

What Makes JWS Removals Canberra Competitive?  At JWS Removals, we pride ourselves on offering exceptional value without compromising on quality. Here’s what sets us apart:  • Competitive, transparent pricing – no hidden fees, no inflated rates  • Quick and efficient service – our experienced team knows how to move fast without cutting corners  • Qualified, trained staff – no labour hire, no unskilled contractors—just reliable, professional movers  • No time-wasting – we respect your time and aim to complete every job as efficiently as possible  • Fixed-price quotes – so you know exactly what you’re paying, upfront  • Owner involvement – the business owner is often on-site, ensuring a high standard of service  • Fully insured – including public liability, transit, and workers compensation  Our goal is to make your move smooth, affordable, and stress-free—every time.

Question 15

How do you normally charge for your service?

Accepted Answer

How Do We Charge?  At JWS Removals Canberra, we offer fixed-price quotes for most jobs. This means you’ll know exactly what you’re paying before moving day—no hidden fees, no surprise charges.  We also offer hourly rate options for smaller or more flexible moves, depending on your needs.  Every quote includes:  • Professional, experienced staff (no labour hire)  • Use of protective materials and equipment  • Public liability, transit, and accidental damage insurance  • Workers compensation cover  We’re happy to provide a free in-person quote to give you the most accurate pricing for your move.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Do We Specialise in a Particular Aspect of Moving?  At JWS Removals Canberra, we specialise in all aspects of residential and small business relocations. With over 15 years of experience from the owner and a fully trained, in-house team, there’s no part of the job we’re not confident handling.  From delicate items like antiques and fine art to full house moves, tricky access jobs, and everything in between—we’ve done it all. Our team is skilled, professional, and equipped to handle your move safely, efficiently, and with care.

Stafford Logistics Pty Ltd

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Are you an insured business and do you guarantee your work?

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