Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully Insured and we do provide a lifetime warranty on all the works that we we have completed excluding normal use/wear and tear etc

Question 2

How did you decide to get into your line of work?

Accepted Answer

Well I didnt want to go to Uni and be poor for another 4 years in a part time job. So I picked a trade that was in shortage that seemed perfect for me. Ive never looked back always learning about new technology and better ways to do things. Provide services that some would never dream of doing.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A bathroom renovation with the customer not knowing what she wanted in regard to lighting in the bathroom. I gave here some advice like hiding the cord of her heated towel rail to make it look neater, LED lighting. She was so happy with the end result

Question 4

What do you like most about your job?

Accepted Answer

I like helping out customers do a job that they thought would cost thousands for an affordable price. The smile on their face knowing that they made the right choice in an electrician after the job has been complete and they are satisfied

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed? Are you qualified? Do you have Insurance? Do you warrant all of your work? Have you ever lost your licence or been prosecuted. All this information can be found on the Department of Fair Trading Website with a Licence check

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can you start? which is usually on a friday. I let them know that yes I can work on the weekend for you if that works for you.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We wont lie to you and we will tell you when we can come to quote and do the job, trying our best to work in with our customers needs. We are upfront and honest and pride ourselves in doing right by our customers

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With our Quality Workmanship you wont be disappointed and we wont break the bank. We let our customers know how much the job will cost and why before we undertake any works. We make sure our customers are 100% satisfied before we start

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

When would you like the job done, Your availability, what would you like done and if there is anything specific I should know

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure you make it easy for us to get in and out and make the job easier to undertake as this can save us time and you money. E.G. furniture in the way, have surface ready to work (not waiting on other trades)

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention that you found us on One Flare and get 10% off. Must be done at Quoting stage not after

Question 12

What makes your pricing competitive?

Accepted Answer

We are still an establishing business here in the Illawarra and don't spend thousands in advertising and marketing like our larger competitors. The larger the business the more they charge. So we charge like a small business should who is trying to impress their new customers

Question 13

How do you normally charge for your service?

Accepted Answer

We charge out for the cost of the materials for the job add in a percentage to cover our costs for travelling to and from the job. Then we work out how long the job will take and how many people we will need and charge that out in hours

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Level 2 Service work All Categories. All types of metering, UV Damaged Cable, Point of Attachment Repairs, Underground Services, Overhead Services, Builders Boards

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Quality Workmanship, Reliable and Professional Fully Licenced and Insured, Level 2 Endeavour Energy Authorised, Neca Member, Service the Illawarra for the past 5 years

Jpg Electrical

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