Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Due to the nature of digital products and services, set-up and managed hosting fees associated with our Hosted Website Solution, as well as our Pre-Made Genesis theme package are not refundable. We do guarantee the functionality of the website, but not the content mistakes or errors.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My husband had a website that to make a simple change was like pulling teeth, the designer charged a fortune to even fix his own spelling mistakes, so I decided that I would fix it myself, the rest is history, and many sleepless nights learning

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Stockworx, I sometimes do some website stalking, if I find a client that would be a good fit with my business I send them a invitation to let me quote and fix their website. Stockworx had a one page site created by India, poorly designed, the new site is now producing far to much work for Stockworx.

Question 4

What do you like most about your job?

Accepted Answer

Love meeting new clients, and learning about their business. Helping small business to succeed in their field, and produce great results

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are there any hidden costs, how long does it take to design a website, if I have a problem can you help

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long does it take to build a website - Generally around 3-4 weeks depending on content being delivered by the client. Can I update my website - Yes, if thats what you want to do Can you update my website for me - yes we can do one off updates or scheduled updates

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Small business to small business, I understand time is money, and the need to get value for money spent. I am actually very anal about my designs, as its also my business and skills on show as well as yours

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

As a designer, I help small businesses build amazing websites, that are simple, beautiful and easy to use. I work for myself, and only take on a few clients at any one time, this means that you are not a number, you receive my complete attention through the entire build process.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Type of Business 2. Are you replacing an old Website 3. Do you require images sourcing 4. Do you have written content - was this professionally written ? 5. How many pages do you require. 6. Do you already have a domain name and hosting 7. Did you want to update your own content

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Research your competition and know what keywords are going to help your customers find you on search engines. 2. Set up all your social media for you business 3. Make sure your there are no NAP variations for your business

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Not at this point. Stay tuned however we do sometimes, or just ask..... never hurts to ask the question, it could always surprise you when you do

Question 12

What makes your pricing competitive?

Accepted Answer

I try to keep my costs as low as possible, very hard in this market with DIY website builders such as WIX and Go Daddy, however I believe that if you want to portray your business in a positive light, this is something that mass produced website suppliers cannot provide, and that is individuality.

Question 13

How do you normally charge for your service?

Accepted Answer

Website builds require 30% deposit of the set up fee, complete payment is required once the final website has been approved. Yearly charges are also payable either monthly or yearly, this is for hosting and website backend maintenance, they are also payable upon website completion.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in small to medium size business, and also work with Tradesman and Equestrian industry. I build websites to suit my clients needs, and also update content for a lot of my clients, as I feel its in their best interest to concentrate on their business, and let me take care of the website.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I work with Wordpress to build websites, combined with my knowledge of Photoshop to create beautiful and functional websites. Training with website is alway ongoing, new technology and website designs and trends are always foremost with my designs, which are individual to each client.

Dunjoko Designs

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