Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we hold Public Liability Insurance, WorkCover and we have the Jim's Cleaning Work Guarantee - if it's not right, we will fix it.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

All cleaners have had COVID-19 vaccinations.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I enjoy running my own small business that provides employment, satisfies our clients and gives me a good work/life balance.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

We keep our client's lives confidential but let's just say we know how to help our customers enjoy a clean and hygienic home because of what we do, and we have many repeat, loyal customers who have been with us for years.

Question 6

What do you like most about your job?

Accepted Answer

We make our customers say "WOW" after every clean! We aim for a 5 star rating both in Jim's and on our Google review page.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When I have a complaint, who do I talk to? Answer: with us, you can call the Jim's head office and a regional manager will respond to your complaint and find a solution, that's the Jim's Work Guarantee.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers say: "I just want a basic clean" We say: We do a fully detailed clean from ceilings to floor, every time we clean for you. Talk to us about how we can make you happy. Cusetomers ask: "Do you supply your own....." We say: Yes, we supply everything we need to clean your house - chemicals, vacuum, mops, cloths, you name it!

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are reliable because we use a job booking app to book your home for a clean at a certain time and date. You will get notified when we are on our way. All our staff are police checked and we don't hire/use subcontractors so all our employees are tracked/monitored as they clean your home.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Jim's Cleaning is a national, cleaning franchise and we are part of the big Jim's Group of companies. We stand behind our cleaning with our Work Guarantee and we always do the job right!

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Frequency - who often do you want us to clean. Access - can we get a key to access your home or will someone be home to let us in. Standards - what condition do you want your house to be after we have cleaned it.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Declutter your house and make it easy for us to move around, clear the sink of dishes, pick up your clothes or items off the floor.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will give you 50% off your first clean if you want to give us a trial or test clean. If you book 3 regular cleans, we will give you 75% off your first clean.

Question 14

What makes your pricing competitive?

Accepted Answer

Price is more than money. You can find a cleaner with a cheap price, with zero customer service, subcontractors who don't care about their work and no complaint system in case things go wrong. But, if you work with us, you will get the top-shelf service you are looking for. Our costs cover award wages for our cleaners, fuel, travel times, chemicals, equipment, complaint system, management, cleaners in uniform, police checks, public liability insurance, the Jim's national brand and so much more which means you get way more than you are paying for.

Question 15

How do you normally charge for your service?

Accepted Answer

We charge by the job, so we will quote your house in person first and give you a total package price that will achieve your cleaning goals. You can give us a budget to work with and we can discuss how to meet that with our pricing.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our customers are looking for a regular house cleaner who they can build a relationship with and trust with their homes. We specialise in high-end, white glove cleaning for best-in-street results. If you are looking for a 'cheap deal' from a dodgy cleaner, then that is not Jim's Cleaning.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our cleaners are trained by Jim's Cleaning in the latest cleaning processes and receive ongoing on the job training. On top of that, I personally bring 10+ years in the cleaning industry to your job so along with our whole team, you can access 20+ years of experience.

Jim's Cleaning (Geelong, Nth Geelong)

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