Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

YES OUR BUSINESS IS FULLY INSURED AND WE ARE A REGISTERED BUSINESS  A.B.N 86 598 508 051 REGISTERED BUSINESS NAME IS JEN'S HOUSE CLEANING www.jenshousecleaning.net

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have 14 years experience in Housekeeping and maid services in the Philippines and Australia. We enjoy keeping houses in a clean and stable condition for our clients. Its a great feeling to know you have helped someone in a special way.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Our first Bond clean in Wallsend was a hard job but a great job. The response from our client was overwhelming and she said that our service was the best she has ever had from any company and is recommending us to her friends and family. Thanks Jody.

Question 4

What do you like most about your job?

Accepted Answer

Seeing the smile on the clients face after a job well done. Its an amazing feeling to know you have helped your customer the best way you can.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Please do not hesitate in asking us about previous work done and as we are professional's and you only pay for what you get. The cheapest Quote is not necessarily the best value for your money. We strive in giving our clients the best possible service at a reasonable price.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

For all repeat customers, We are giving a 10% discount to you as valued customers. Thank you for your business.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

WE ARE AN HONEST AND A TRUSTWORTHY COMPANY. WE CONTACT THE CUSTOMER IMMEDIATELY IF THERE IS A PROBLEM SO THERE IS NO CONFUSION AND THE JOB IS DONE TO YOUR REQUIREMENTS.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

WE PROVIDE A QUALITY SERVICE AT REASONABLE PRICES . WE COMMUNICATE WITH OUR CUSTOMERS AT THE HIGHEST LEVEL. NO JOB TOO BIG OR TOO SMALL SATISFACTION GUARANTEED.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

THE SIZE OF THE JOB IS IMPORTANT, AND WHERE THE JOB IS LOCATED. ALL JOBS ARE VERY DIFFERENT SO PLEASE GIVE US A GOOD IDEA OF WHAT THE JOB INVOLVES.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

COMMUNICATE THE JOB SPECIFICATIONS BE HONEST AND PRECISE ASK FOR AN ONSITE QUOTE WE ARE NEGOTIABLE ON PRICE. WE ARE AVAILABLE AT YOUR CONVENIENCE

Question 11

What makes your pricing competitive?

Accepted Answer

WE GIVE A HIGH QUALITY SERVICE THAT WILL SATISFY THE CUSTOMER AT A REASONABLE PRICE. WE GUARANTEE YOU THE BEST VALUE FOR MONEY SERVICE STARTING FROM $40.00 PER HOUR. CARPET SHAMPOOING IS AN ADDITIONAL COST DEPENDING ON THE AREA.

Question 12

How do you normally charge for your service?

Accepted Answer

WE CHARGE FROM $40.00 PER HOUR OR A FIXED RATE FOR LARGER JOBS. BY BANK TRANSFER OR CASH PAYMENTS,  CARPET SHAMPOOING EXTRA. Cash Payments Preferred as we have been Taken to the Cleaners by dishonest customers who say they will pay by bank transfer and do a runner. Tax Invoice for all jobs. We are a Legitimate and Honest Company. We Are Aussie Tax Payers Also.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

DOMESTIC HOUSE CLEANING BOND HOUSE CLEANING HOLIDAY HOME HOUSE CLEANING FULL SPRING HOUSE CLEANING SERVICE AVAILABLE CARPET SHAMPOO CLEANING AVAILABLE.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

14 YEARS EXPERIENCE IN HOUSE KEEPING AND MAID SERVICE IN THE PHILIPPINES AND AUSTRALIA  OUR AIM IS TO PLEASE OUR CUSTOMERS

Jen's House Cleaning

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