Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an insured business and will always work with a client to ensure they are 100% satisfied with our service.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Experience has been a big key.  We hire motivated and passionate individuals and provide constant training and monitoring to ensure satisfaction for our clients is achieved.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

JEM cleaning provide attention to detail in each service.  We pride ourselves on customer service and satisfaction.  The following statement forms the basis of our customer approach "We don't just listen, We listen and act".

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Frequency of the cleaning, the scope of the cleaning, time the cleaning must be done, the sqm of the are and the floor types always helps i.e. 10sqm of tiled kitchen and 90sqm of carpeted office.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Know the scope of work you need us to complete. Be flexible to your approach and allow us to provide guidance that can save money. Providing unencumbered access allows us to complete cleans faster which means we can pass on the saving.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If a Oneflare customer mentions this offer and engages our service for an on-going maintenance clean we will provide 10% off their first monthly invoice.

Question 7

What makes your pricing competitive?

Accepted Answer

JEM Cleaning makes every effort to reduce costs for our clients.  We provide quality workmanship at a competitive price.  We are not a mum and dad company and we pay our workers fairly while ensuring you get the reliability and performance of a larger company behind you.

Question 8

How do you normally charge for your service?

Accepted Answer

We normally invoice on a monthly basis but are flexible and try to work with our clients.  Our quotes are provided at fixed cost for most re-occurring cleaning so clients can better manage their budgeting.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in both construction cleaning and on-going maintenance cleaning.  Having provided our services to a range of clients we have the skills and expertise to take on any job.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

JEM Cleaning have been cleaning an array of jobs and projects since 2012.  Our clients range from small businesses to national firms.  We clean across a range of industries including medical, manufacturing, offices, construction and more.

Jem Commercial Cleaning

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