Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We area fully comprehensive insured business.  Public Liability 20,000,000 Million.  Professional Indemnity 1,000,000 Million  Our work has a Seven 7 day Guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Having been involved in the community, previously driver training instructor then in the transport logistics industry delivering goods also previous experience in the cleaning industry on a number of part time occasions I knew if the opportunity arose I would make this my chosen work and life balance.

Question 3

What do you like most about your job?

Accepted Answer

Helping the community.  Customer satisfaction knowing their carpets, upholstery, pest issues are resolved. Providing our customers with a gold medal standard. Being time flexible to work with the customer

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have a guarantee? Are you fully insured? Are you licensed? Are your chemicals environmentally friendly? Do you Deodorise and sanitise using anti-bacterial treatment? Do you conduct safe work practices?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can this stain be removed? It is an individual process visual inspection required. All stains are worked on. However some stains cannot be removed as it may have discoloured or damaged the carpet fiber. How Long do Pest Treatments last? Our Pest treatments last 3 months How do we make payment? Cash, Eftpos or EFT (Bank Transfer Receipt required). Payment is required on the day. If customer is not present than pre-payment by one of the 3 payment types is required and a receipt sent to us by text or email.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are Police Certified & checked. We represent a national brand in James Home Services. We are both reliable & trusting and give 100 percent and above to all our customers. Have owned my own businesses for 15 years. Years of experience in Quality Control field so will provide attention to detail

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are Prompt and Reliable Fully Insured and Police Checked Professional and Recognised Service Brand of 25 years Only use Environmentally Friendly Chemicals safe for Pets & Children Seven Day Guarantee Best in the Market Portable Carpet Extractor not fixed to vehicle We look professional wearing the James uniform and our vehicle/trailer also promotes our business and James brand

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What type of Property. Is it a house, unit or office.  How many Rooms Carpets in the Living area ie. Living Rooms, Hallways, Staircases Move out or funished ie bond clean Any pets  Any large Stained areas and what caused the stains. Power Electricity to the property

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Move Furniture up off the Carpet. Pre-vac (is included in our price) however can reduce price if that is done properly ie. no pet hair and general dirt. Visual inspection must be done at the job. Declutter floors  Declutter cupboards and benches for Pest treatments

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For all Oneflare customers we can offer 10% off all Carpet Cleaning and Pest Control.  Carpet Cleaning 3 or more rooms free Rug Clean (1 medium size rug only).

Question 11

What makes your pricing competitive?

Accepted Answer

For professional and high quality services we can offer a competitive price that is fully guaranteed that meets with the customers expectations.

Question 12

How do you normally charge for your service?

Accepted Answer

Minimum charge based on price per room.  We do bundle offers for both Carpet & Pest services.  Multiple service jobs in one location ie townhouse complexes, retirement homes, nursing homes can be discounted at a special rate All Pest Investations require a pre-inspection

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Carpet Cleaning including Rugs. Lounge Fabric & Leather Upholstery including Protection Mattress Cleaning Pest Control including Ants, Roaches, Bugs, Spiders, Wasps, Rodents

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully trained by experts in the Carpet & Pest Industry Pest License Certificate issued by Queensland Health Several Years experience White Card Service Industry Card

James Carpet Cleaning and Pest Control Centenary

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