Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Instant IT guarantees their work by a "No-Fix No-Fee" Policy. Where, if no suitable fix can be found or advised, the labor charge for the service is free! Instant IT holds liability insurance.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

Recently built a Gaming PC for a customers daughter. We set the computer up at the customers house so we could teach her how it all works and how to build her own next time. Seeing their eye light ups as the computer was brought to life with all the RGD colors and LED strips etc glowing in all their glory was something that makes this career worth it.

Question 3

What do you like most about your job?

Accepted Answer

Meeting new people. Learning new things.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How far could this problem reach? Can we do this remotely? Is it worth upgrading my current pc that is having issues rather than just fixing the issues? What is your experience with this *specific technology*?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do I protect myself from hackers? Never reuse the same password, don't tell them to anyone, and be sure to change them every 3-6 months. Tip: A longer password is better than a more complicated shorter password.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All Team Members of Instant IT carry WWCC as well as Insurance. We are friendly and always explain what we are doing and why so you know you're not getting told something different to artificially increase prices. All materials have no markup, we won't charge you extra for something you could buy off the shelf at Office works for cheaper.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Instant Results. Quite simply, Instant IT provides same day service to address the root cause of the issue. We educate and communicate in ways the customer can understand what we are doing and why.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Name. Location. Description of the issue including: When it happened. What you were doing at the time. What were you trying to achieve at the time. Any error messages or warnings coming up? Send a screenshot of these if possible or describe them word for word.  All of these details help us to examine what the issue is before we contact you. In some cases we can contact you directly with the resolution and no site visit or remote troubleshooting is required.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Restart the computer! No matter how many times this is mentioned it holds true to its value. Restarting flushes the system out of anything caught in the system and gives you a clean slate to start from. If the issue is still happening after restarting, call us. 2. Update your Operating System to the latest version. A lot of issues can arise from programs being out of date. Update to make sure that' s not the issue. 3.If having internet issues, restart the router. Turn the router off at the wall, wait 30 seconds, then turn it back on.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Instant IT guarantee their work by a "No-Fix No-Fee" Policy. Where, if no suitable fix can be found or advised, the labor charge for the service is Free!

Question 11

What makes your pricing competitive?

Accepted Answer

We charge real prices for real work. IT can be seen sometimes as a non tangible service. Making it hard to sometimes understand why IT can be so expensive! We explain all the associated costs to you and break them down into hourly format's to better understand the rate cost.

Question 12

How do you normally charge for your service?

Accepted Answer

Customers can pay via, PayPal, Bank Transfer, or Cash.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Computer Hardware/Software Cyber Security Networking Home Internet Audio Visual PC/ PC Gaming Builds Microsoft/Office 365

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