Question 1

How did you decide to get into your line of work?

Accepted Answer

We get satisfaction from our jobs through finding financial solutions that help our clients through a difficult situation or allow them to reach their financial and life goals. Check out our video to see why we do what we do: http://insightadvice.com.au/about-us/

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

We have a testimonials page on our website from happy clients here: http://insightadvice.com.au/testimonials/ Our focus is always on our clients and we find finding the right solutions for them the most rewarding part of our work.

Question 3

What do you like most about your job?

Accepted Answer

We often have clients come to us when they or their business is in trouble financially. It feels great to turn their situation around and put them back on track. We've had a lot of clients that just couldn't see a way out leave happy and relieved.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

It's important to have a good relationship with your accountant. Not only can they help you with the job on hand but you should feel comfortable to pick up the phone and ask their advice regarding any major financial decision. Our accountants are friendly, understanding and can help you through any tricky financial situation.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in business for just under 20 years. We have maintained a strong and loyal client base over that time because of the quality and integrity of our work and the friendly and understanding natures of our staff.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We pride ourselves not just on our expertise but on great customer service. We love to see our clients succeed and to ease their financial worries. We explain the complexities of compliance and taxation in simple terms and make sure you're needs are met.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before we start a job it's important for us to understand the scope of the work. For example, if you want us to do a tax return we need to know if you have any investments, if you own a business (or are a sole trader) and the number of (if any) investment properties you own. Our tax checklist is a good guide for the sort of information we need: http://goo.gl/8b1Xgq

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you're a business customer and you haven't used our services before we'll give you $200 off your first job! Check it out here: http://blog.insightadvice.com.au/200-off-for-new-business-clients/

Question 9

What makes your pricing competitive?

Accepted Answer

Our price doesn't just include the job we do. As long as you're a client you can call us any time to ask for advice (in fact we encourage it!). You also get access to our free online financial tools and our helpful monthly newsletter.

Question 10

How do you normally charge for your service?

Accepted Answer

All our services are priced upfront. This means there are no surprises at the end of the job. We also offer a range of payment options for large jobs to make paying easy on your cash flow.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We perform a wide range of accounting services with particular focus on taxation management & returns, self managed superannuation funds and business accounting.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team includes qualified accountants each holding a Bachelor of Commerce and our senior accountants are members of CA or ASA. They are supported by an efficient and experienced admin team.

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