Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have our professional indemity insurance with London Australia Underwriting. Your work is guaranteed by ING Accounting.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My client said that I am extremely organised, highly efficient, very knowledgeable and reliable in taxation and accounting.  I like to ask client question carefully and work out the best result of taxation work.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

What our customer says I spend a lot of time researching my accountants before I pick the right one, and it is very difficult to find accountants who care about their job and me as a client. Most past accountants just want their fee and to work out the maximum charge I will sustain. Lucy Shen is a wonderful professional to work with who takes the time to understand her client’s business and who wants to partner rather than care for a single transaction. Lucy asks intelligent questions to find the best solutions for her clients. Thank you! Mr Dwight Bonney

Question 4

What do you like most about your job?

Accepted Answer

I like to dealing with the matters behind the figures. I was discribled by my client that I am extremely organised, highly efficient, very knowledgeable and reliable in taxation and accounting.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What our customer says  I spend a lot of time researching my accountants before I pick the right one, and it is very difficult to find accountants who care about their job and me as a client. Most past accountants just want their fee and to work out the maximum charge I will sustain. Lucy Shen is a wonderful professional to work with who takes the time to understand her client’s business and who wants to partner rather than care for a single transaction. Lucy asks intelligent questions to find the best solutions for her clients. Thank you!  Mr Dwight Bonney

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

They ofter ask me what's sort of expenses they can claim? How much refund they can get? How long their work can be done? My answers are varies depend on their situations of tax and accounting work.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Customer get fixed quote price on the work compared with most of accoutant work on hourly base. Customer can manag their accounts easyly once they have fixed quote.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Your money will be valued in ING Accounting. You are an important assets for ING Accounting. You are VIP in ING Accounting.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The typical thins we need to know before customer get a quote such as previous financial report, bank statements, cash transations, business structure etc.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Firstly, customer can show us their previous accounting report and get fixed price quote. Secondly, client get bookkeeping training from ING Accounting and do their own accounts. Finaly, let ING Accounting plans their work before start the work.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Individual tax return start from $88. Special price apply to people under 21s and over 60s start from $66.

Question 12

What makes your pricing competitive?

Accepted Answer

ING Accounting provides high competitive price in accounting and taxation service as we value our client's money.

Question 13

How do you normally charge for your service?

Accepted Answer

Business tax return start from $398. GST services start from $120. Individual tax return start from $88. Special price apply to under 21s and over 60s.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Lucy has been providing business and tax advisory services to clients across a wide range of industries, including property developers, IT professionals, consultants, solicitors, medical practitioners, beef cattle, sheep, grain and other farming activities, building & construction, childcare, direct selling, earth moving, bed & breakfasts, hairdressing, automotive crash repairs, apartment rentals, entertainment, fast food, retailing and vehicle reqpairs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Lucy shen is a principal of ING Accounting. Lucy is a qualified Chartered Accountant as well as Chartered Tax Advicer through ICAA and Tax Institute.

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