Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, In Style Patios and Decks is a fully insured business, and we take pride in delivering high-quality workmanship. All of our work is backed by a workmanship guarantee, and we use materials that come with manufacturer warranties for added peace of mind. Your satisfaction and the long-term durability of your project are our top priorities.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status. At In Style Patios and Decks, we prioritise the safety and comfort of our clients and team members by following all current government health guidelines. We're committed to providing a safe, respectful, and professional service for everyone.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

At In Style Patios and Decks, we follow all current government health guidelines to ensure the safety of our clients and team. Our COVID-19 measures would include:  Practicing social distancing on-site Regular hand sanitising and hygiene protocols Minimising physical contact during consultations and installations Offering virtual quotes and consultations where possible Staying up to date with local health advice and adjusting protocols as needed  Your health and peace of mind are important to us, and we’re committed to providing a safe and professional service at every stage of your project.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Mike and Tye's passion for creating quality outdoor living spaces started with a simple goal — to help people make the most of their homes and lifestyles. With a background in construction and a love for great design, we saw an opportunity to bring durable, custom-built patios and decks to life across Queensland and Northern NSW. Over the years, we've built a reputation for craftsmanship, reliability, and customer care, and we take pride in transforming outdoor spaces into places families love to relax and entertain.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favourite customer stories is a family in Northern NSW who wanted to transform their backyard into a functional outdoor space for entertaining and relaxing. We designed a custom insulated patio roof with integrated lighting and fans, perfectly suited to their coastal lifestyle. After the build, they told us it quickly became the most-used space in their home — from weekend BBQs to quiet morning coffees. It’s always rewarding to see how our work helps people enjoy their homes more and spend quality time with family and friends outdoors.

Question 6

What do you like most about your job?

Accepted Answer

What we enjoy most about our work is seeing the transformation of a space and the excitement it brings to our clients. There’s nothing more rewarding than turning an unused or underwhelming area into a beautiful, functional outdoor space that adds real value to a home. We take pride in designing patios and decks that not only look great but truly enhance the way people live. Every project is different, and we love the challenge of creating something unique that reflects each customer’s lifestyle and vision.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring a service professional for patios or outdoor projects, customers should ask the following key questions to ensure they’re choosing the right team:  Are you fully licensed and insured? This protects you in case of accidents or issues during the project.  Do you offer a written quote and contract? Transparency around pricing and scope of work is essential.  Can I see examples of previous work or customer reviews? A reputable professional should have a portfolio and positive feedback.  Do you handle council approvals and permits? This can save time and prevent costly delays.  What warranties or guarantees do you offer? A solid workmanship warranty shows confidence in the quality of the build.  What’s the expected timeline for completion? Understanding the schedule helps manage expectations.  What materials do you use, and why? Quality materials suited to your local climate make a big difference in durability.  Asking these questions helps you choose a professional who is experienced, reliable, and the right fit for your project.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Common Customer Questions & Our Answers  1. How much will my custom patio cost? Costs depend on size, materials, design complexity, and site conditions. We offer free, no-obligation quotes after an onsite consultation to give you an accurate estimate tailored to your needs.  2. How long does it take to build a patio? Most patios take between 1 to 3 weeks from start to finish, depending on size and design. This includes site prep, construction, and finishing touches.  3. Do I need council approval? Some patios require council approval, especially larger or attached structures. We can guide you through the approval process or manage it entirely on your behalf.  4. What materials do you recommend for durability? We use materials like Colorbond steel, treated hardwood, composite decking, and insulated roofing panels — all suited to withstand local weather and provide long-lasting performance.  5. Do you offer warranties or guarantees? Yes, we provide a workmanship guarantee and use materials with manufacturer warranties to ensure your investment is protected.  6. Can you customize the design? Absolutely. We tailor every project to your style, home architecture, and lifestyle requirements, delivering a truly custom outdoor space.  7. Are you insured and licensed? Yes, we are fully insured and licensed to give you peace of mind throughout your project.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What sets us apart as the most reliable and trustworthy choice is our commitment to quality, transparency, and customer satisfaction. We’re fully licensed and insured, ensuring your project is protected from start to finish. Our experienced team communicates clearly throughout every stage, providing honest advice and realistic timelines. We use only premium materials designed for durability in local climates and back our work with workmanship guarantees. Plus, our strong track record of positive customer reviews and repeat clients speaks to the trust we’ve built over years of delivering exceptional patios and decks tailored to each homeowner’s needs.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose In Style Patios and Decks because we combine expert craftsmanship with personalised service tailored to each client’s unique needs. Unlike many providers, we manage the entire process—from design and council approvals to construction—making the experience seamless and stress-free. We prioritise high-quality, durable materials suited to local climates, ensuring your patio stands the test of time. Our transparent communication, competitive pricing, and strong workmanship guarantees give clients peace of mind. Most importantly, we’re passionate about transforming outdoor spaces into beautiful, functional living areas that enhance lifestyles and add lasting value to homes.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before we can provide an accurate quote, we typically need to know several key details about your project, including:  The size and dimensions of the patio or deck you want built  Preferred materials and finishes (e.g., timber, Colorbond roofing, composite decking)  Design style or specific features you'd like included (e.g., pergola, insulated roof, lighting, fans)  Location and site conditions (e.g., flat or sloped block, access restrictions)  Whether council approvals are required or already in place  Your budget and timeline expectations if available  Once we have this information, we can arrange an onsite consultation to assess your property and provide a detailed, no-obligation quote tailored to your needs.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

How to Save Money Before We Start Your Patio Project  Plan Ahead and Finalise Your Design: The more decisions you make upfront—like size, materials, and features—the less time and cost spent on changes during construction.  Prepare Your Site: Clearing vegetation, removing old structures, or leveling the area beforehand can reduce labour time and expenses.  Choose Cost-Effective Materials: Discuss budget-friendly alternatives with us. Sometimes selecting different materials or finishes can save money without sacrificing quality or style.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Contact us today to find out this months exclusive offer and start transforming your outdoor living space with In Style Patios and Decks!

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we focus on delivering high-quality custom patios and decks while optimising costs through efficient project management and sourcing premium materials at the best possible prices. We provide transparent, detailed quotes with no hidden fees, so you know exactly what you’re paying for. By combining skilled craftsmanship with streamlined processes, we offer excellent value without compromising on durability or design. Additionally, our personalised approach means you get a solution tailored to your budget and lifestyle, ensuring you receive the best outcome for your investment.

Question 15

How do you normally charge for your service?

Accepted Answer

We typically charge for our patio and deck services based on the scope and complexity of the project. After an initial consultation and site assessment, we provide a detailed, fixed-price quote that outlines all costs involved, including materials, labour, and any necessary approvals. This way, there are no surprises during the build. For larger or custom projects, we may structure payments in milestones aligned with key stages of construction. We believe in transparent pricing and clear communication throughout the process to ensure you feel confident and informed from start to finish.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At In Style Patios and Decks, we specialise in designing and building custom patios and outdoor living spaces tailored to suit Queensland and Northern NSW’s unique climate and lifestyle. Our expertise lies in creating durable, weather-resistant structures such as insulated patio roofs, timber decks, pergolas, and alfresco areas that blend style with functionality. We focus on using premium materials and innovative designs that withstand coastal conditions while enhancing your home’s outdoor living experience. Whether it’s a small backyard patio or a large entertaining area, our skilled team delivers personalised solutions with exceptional craftsmanship.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team at In Style Patios and Decks brings years of hands-on experience in outdoor construction, specialising in custom patios, decks, and pergolas. We hold all necessary licences and certifications required to operate in Queensland and Northern NSW, ensuring compliance with local building codes and safety standards. Our skilled craftsmen have undergone extensive training in carpentry and construction, backed by ongoing professional development to stay updated with the latest techniques and materials. Combined with our commitment to quality and customer satisfaction, this expertise ensures your project is completed to the highest standards, on time and within budget.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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