Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully Insured! Our insurance covers you from the moment we start loading to the last item we take out of the truck. We also have Public Liability Insurance for your peace of mind.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We decide to get into the removal business because we saw a gap in the market for businesses who care about their customers and go an extra mile to make their life easier.

Question 3

What do you like most about your job?

Accepted Answer

The smile on peoples faces after we finish their move. To know that you made a difference in someone's life is price less!

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have insurance? Are you the owner of the company? Do you charge from the moment you leave your depo?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you have insurance? Yes, we are insured from start to finish and not only while transporting your goods. Do you have protection materials for our furniture? Yes, we have everything needed to make your move as safe as possible. When do you start charging? From the moment we pull up at your door.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We keep in touch with the customer throughout the whole process. We will work with you to make your move stress free. We work fast so you can save money.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are friendly, we work fast and we are careful.  We make your move fun and stress-free so you can have peace of mind!

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Is everything going to be packed and ready to go? How is the access to both, the pickup and drop off addresses? Are we moving everything or just the big items?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have everything packed and ready to go. Have all the boxes and small items as close to the front door as possible. Feel free to help taking stuff to the truck for us to load.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you book with us through One Flare we will give you a 10% off the final price! Don't miss out on this special deal.

Question 11

What makes your pricing competitive?

Accepted Answer

With a variety of different size of trucks, our prices are flexible and can accommodate everyone. It does not matter what size is your move, we can find the right price for you.

Question 12

How do you normally charge for your service?

Accepted Answer

We offer both, an hourly rate quote as well as a fixed price quote, either way, you only pay the full amount once the job is completed. We accept CASH or bank transfer on the spot.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in big houses for removal. Our 9 Ton truck is big enough to move an entire 5 bedroom house in one go.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are an owner-operated business with many years of experience. We understand the In & Outs of removals and that is why we train our staff regularly so they can do the job as fast as we can in the safest way possible. We also have all the right equipment to make the job easier and safer.

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