Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Impera Detailing is a fully insured business and can provide details and documents for piece of mind before any work is to be performed. Trust and full transparency is key when customers are trusting you with their vehicles.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always had a driving passion for vehicles looking their best. My friends and family always approached me for advice and a helping hand in cleaning, polishing and fixing problems with their vehicles. I love to show people what can be achieved with the correct knowledge and equipment.

Question 3

What do you like most about your job?

Accepted Answer

As a professional detailer, the most satisfying part of my job is to see the reactions of my clients faces once the vehicle that has been completed from potentially being sold to loving their vehicle like the day they purchased it.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customers are unfortunately driven on price during the initial phone call. We always strive to give the most accurate description and answer all questions with honesty. We prefer repeat customers over making a quick dollar. Our results and expanding client base is testament to our services.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We always strive to create relationships with our customers that are built on trust and reliability. We have many customers on our car maintenance programs and we enjoy treating their vehicles as if they were our own.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Our mobile detailing van is fully equipped to go anywhere without the need for you to supply power and water. Onboard we carry a generator, pressure washer, water tank, compressor, steam cleaner, shampoo and extraction machine, and all other associated tools to handle any detailing task.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The size of the vehicle to allow sufficient time to complete the job. The condition of the vehicles interior. The results expected by the customer.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Remove any loose items in the vehicle. A light vacuum to remove part of the debris etc is a big money saver. Most detailers will spend most of the time cleaning the interior compared to the exterior.

Question 9

What makes your pricing competitive?

Accepted Answer

Our experience, advanced technology and equipment and use of premium quality products sets us apart from our competition. While a majority of car washing cafes and budget car detailers choose quantity over quality, we choose QUALITY every time.

Question 10

How do you normally charge for your service?

Accepted Answer

Our cleaning services are charged at a rate of $60 as a guideline. Our paint correction and coating services are charged at a rate of $80 per hour due to the high level of skills and equipment required to complete the job without permanently damaging the vehicles paintwork.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our Paint Correction service corrects paint defects and enhances the visual appearance of your vehicles bodywork. This is ideal for restoring poorly presented paintwork which has acquired light scratches and/or heavy swirl marks over time. We are also an approved applicator of Gtechniq coatings.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over ten years of experience, we are dedicated to providing professional, high quality auto and marine detailing services that exceed our customers’ expectations. We have a reputation for providing excellent customer service across the Brisbane northside region.

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