Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I have attached my professional indemnity insurance that I have acquired. I will always lodge your BAS on time, when I have received all of your paperwork.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always been interested in numbers and figures since I was in school. It was this passion that led me to become a bookkeeper.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite customer stories always involve me hearing positive feedback from my clients. One of my new clients recently told me that she was so grateful that I was working on her books. She had interviewed several other bookkeepers and felt that I was the only one that had really listened.

Question 4

What do you like most about your job?

Accepted Answer

I love helping my clients keep their bookkeeping up to date and their BAS's lodged on time. Knowing your figures are important in helping you grow and take control of your business. I am a strong believer that keeping a companies bookkeeping up to date can alleviate a lot of unnecessary stress.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask the question of the service professional if they are insured. This is very important when handling your accounts..

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers like to know how they get their paperwork to me. I'm fairly flexible as I am a fully mobile bookkeeper, so I collect my clients paperwork either monthly or quarterly, at a time that suits them.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes me the most reliable and trustworthy person for the job is that I have been working as a bookkeeper for over 5 years with small businesses. I understand the need to ensure confidentiality amongst all of my clients and the need for accuracy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am an experienced bookkeeper that will be able to give you suggestions if you require them on how to manage your business more efficiently. I have affordable package prices that suit all small businesses. In addition, I am reliable and trustworthy.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typically I ask the following information:  - Are they a Company or a Sole Trader?  - Do they have employees?  - Are they on the cloud?  - Are they up to date in lodging their BAS's?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. I can do an overview of their expenses that they have currently been claiming and making sure that they have been claiming everything that they are entitled to.  2. Make sure that their business structure has been setup correctly.  3. Check that all ATO lodgements have been lodged.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I would like to offer Oneflare customers my first initial consultation free of charge. I will also provide them with my shoebox kit.

Question 12

What makes your pricing competitive?

Accepted Answer

My pricing is competitive because I have researched the current hourly rate of a bookkeeper to ensure that I have not overpriced my services.

Question 13

How do you normally charge for your service?

Accepted Answer

I offer package deals if you would prefer to know your monthly package price or I can offer you my hourly rate of $60p/h + GST.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in bookkeeping for all small businesses as well as tradies. I also have clients in the Real Estate, Retail and Food and Beverage industry.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been a bookkeeper for over 5 years now. I work under Shoebox Australia. BAS agent services are performed under supervision of Shoebox Australia Pty Ltd - BAS agent no 25378712.

Ian Mc Farlane

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