Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes, we have insurance and public liability as well as we are backed by Repco authorized services nation wide warranty and the network of other Repco authorized business'

Question 2

How did you decide to get into your line of work?

Accepted Answer

for the love of cars, car racing, car restoration, helping the peninsula and giving back to the community through multiple sporting teams and local radio station

Question 3

What do you like most about your job?

Accepted Answer

dealing and helping with customers, giving quality service and seeing an array of different vehicles as well as learning from day to day

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

is the mechanical workshop familiar with your vehicle and its servicing requirements/ problems? is your mechanic or office staff easy to talk to, answer questions to a satisfactory level and feel confident with their expertise?

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

hycraft automotive has been servicing the peninsula for over 30 years and all work is covered by Repco Authorised service nationwide warranty

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

if the vehicle is experiencing problems we need to know symptoms, how long its been happening for, are there any lights on the dash and is it making any noises.  always have the registration number on hand so we can specify vehicle

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

regular servicing saves time and money  checking the vehicle on our safety stop machine allows us to be sure your brakes,handbrake and suspension is working correctly  fast diagnoses from experience ensures costly guess work

Question 8

What makes your pricing competitive?

Accepted Answer

our quality of workman ship is guaranteed and we always discuss pricing with our customers before any work is carried out.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

vehicle servicing, diesel repairs, LPG maintenance and certificates. hycraft automotive also do safety certificates, brake and clutch repairs. we are also a safety stop agent

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All mechanics at hycraft automotive are licensed and fully covered for petrol,diesel and LPG vehicles, we also participate in auto tech training seminars every 3 months as well as workshop training days with manufactures of vehicles and aftermarket parts.

Hycraft Automotive

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