Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured, we do guarantee/ warranty our repairs which we will quote upfront once we provide a free repairs quote for your equipment. Our warranty starts from 3 months to 12 months depending on the product repaired.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Electronics has been passed down from generations in our family and we use to work at Wang Australia many years ago before branching out and running our own repair center.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We strive for customer satisfaction, we always do our very best to exceed any expectations and keep clients satisfied, we strongly believe in word of mouth and there are too many favorite customer stories to list.

Question 4

What do you like most about your job?

Accepted Answer

We love electronics and my job because every repair is a challenge, once jobs are repaired our clients are also very happy because they saved on unnecessary replacement costs and are happy with the outcome which in return makes all our technicians satisfied and happy as well.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Our technicians will listen to the customers request and answer all questions with honesty and integrity to ensure we have understood the exact requirements to perform customer job requests accurately and satisfactorily.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What brand of equipment do we repair and our answer is we repair all brands of IT equipment at board level, which make us smarter than the local computer shops and cheaper than the manufacturers.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The fact that we have been in business for 20 years and have a very good reputation in the industry, we are family owned and operated so if we don't perform at a high standard every time we wont be able to survive. Also we are honest and only do as we are told and back up our repairs from 3-12 months depending on the product repaired.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are electronics and computer technicians and have 35 years experience and have been in business for 20 years, we are family owned and operated, so we go the extra mile to satisfy all our clients big and small.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We require the Product and model numbers, fault description, customer details, also if you want job completed onsite or at our repair center, also can provide Australia wide collections available.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers automatically save money because we are one of the only companies around which give Free Quotes, a No Fix No Charge Policy and No Quote Rejections Fees for our time to inspect your faulty equipment. By using our services it doesn't cost you anything, just visiting our repair center and book in your job.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

With all Computer/Laptop repairs, we will provide FREE removal of all dust and debris from CPU/GPU fans & Keyboard, remove threats and virus, clean entire unit, making sure it meats manufacturers specifications before goods dispatched or collected.

Question 12

What makes your pricing competitive?

Accepted Answer

We provide Free Quotes, No Fix No Charge Policy & No Quote Reject Fees. No Hidden costs ever, you will always be quoted before any job is finalized by email or verbal, once you accept the quote we will then complete the repairs.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide Free Quotes, a No Fix No Charge Policy and No Quote Rejection Fees. We have no hidden costs and everything we do the client will be notified before repairs commence either verbally, written quote or emailed.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialist board level repairs on all brands of IT Related Equipment, Hospital Equipment, ,Industrial and desktop monitors/displays, All brands of Laptops, All Apple Equipment, Tablets, Printers. We are more advanced than the local computer shops and cheaper than the manufacturers.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are electronics and computer technicians and have 35 years experience and have been in business for 20 years, we have certificates in electronics and computer repairs and are fully qualified to repair any make or model of electronic and computer equipment at board level, saving clients on unnecessary and expensive replacements.

Monitor & Laptop Hospital Pty Ltd

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