Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured as all law firms are required to be insured and we do guarantee our work and have many returning clients as they are happy with our service

Question 2

How did you decide to get into your line of work?

Accepted Answer

Working for a law firm as a change of career and enjoying this field and the satisfaction it gives me

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have many the thank you at the end when I call a client to confirm settlement is something that gives me job satisfaction

Question 4

What do you like most about your job?

Accepted Answer

the fact that I assist people during a stressful time buying or selling a property and being able to provide my many years of knowledge and meeting various people from all walks of life

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

these again are a personal thing however questions such as is GST included and what does the quote include   our quotes on oneflare are all inclusive for searches and professional costs and sundries

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

what do our fees include and I answer them honestly , do they get their deposit back if they terminate a contract and I give them the scenarios of terminating a contract  there are many varied questions and all are answered honestly

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have 30 years experience and I treat each client with 100% honesty and respect  I always have the clients best interests at heart as this is a major step in their lives with buying property

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If they are buying or selling, house, land or unit, principal place of residence, investment including Self Managed Super Funds

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. We can view the contract for you before it is signed at no extra costs 2. Have a list of questions ready for us to answer at no extra cost

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For Oneflare customers should you choose our firm within 24 hours of a quote we will give you a $100 discount from our professional costs

Question 11

What makes your pricing competitive?

Accepted Answer

We find that our pricing is competitive and similar to other firms, and we offer the after hours service to clients to assist with signing loan documents, transfers and other documents required at times

Question 12

How do you normally charge for your service?

Accepted Answer

We charge our professional costs, also the search fees which are charged to the client as per what we are charged for the search, and all sundries  We usually receive payment at Settlement

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all of Queensland Conveyancing if you are buying or selling, or transfer property for other reasons, land, houses, units. Whether you are buying a property to reside in as your principal place of residence, or an investment, buying as a Self Managed Super Fund, 30 years experience

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

30 years experience and knowledge available 7 days a week and can provide a mobile visit to you Commissioner for Declarations All areas of conveyancing - land, houses, units, be it principal place of residence or investment, self managed super funds some satisfied comments sent these to our office “My Husband and I have used the team at Hodgson Lawyers twice in the last twelve months, in particular Joanne Costelow. She was very easy to keep in contact with, no question was too big or small for her and explained so we could understand what was going on through the whole process of our house sale and land purchase.  If you need Conveyancing professionals, this is the firm we would recommend.  Many thanks “ AND “I have had a professional working relationship with Jo Costelow for approx. 18 years and have no hesitation in referring Jo at Hodgson Lawyers.  Jo has an understanding of the clients needs and knows that this is a time that clients have little or no understanding of the process and she ensures that she assists them up to and after settlement.  I would recommend Jo Costelow to my clients with the knowledge that the clients matters will be handled with professionalism, and always confidential manner.”“

Hodgson Lawyers

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