Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Heazlewood Plumbing Services is fully licensed by NSW Fair Trades and fully insured with public liability and consumer insurance. Licences and insurance policy are available to view upon request.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was always great with my hands and loved working outdoors and enjoy how diverse the plumbing trade is from the moment I started. I also like meeting new customers and helping them out solving a problem, meeting some characters along the way and hear some great stories.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I'm always happy when I get a call the next day from a customer who is so thankful for having finally had "the best shower ever."

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction I get when I turn a plumbing disaster into a fully functioning asset again.  The process of taking the customer's stress and worry away with confidence and assurance.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Every customer needs to ask there prospective service professional if the are a licensed tradesperson also if they hold a current public liability insurance policy and last of all if they are confident to complete the job.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often seek advice on how to manage the layout of their bathroom and renovation project within their given budget.  This requires meeting with every trade, having a schedule in place, being thorough with the scope of works to avoid any hidden extras.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are an owner operated business we take pride in our work and our customer relationships. Being an owner operated business we have a reputation to uphold, maintain and to build on for the future.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At Heazlewood Plumbing Services, we are focused on providing services with the highest levels of customer satisfaction. As an owner operated business our customers come first.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

There are a few things that make it easier to provide an accurate quote for a customer. First would be a detailed description of the problem that is occurring or the works to be undertaken, the more information the better e.g. type of service, site limitations and constraints.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

All customers can save time and money by having a definitive idea or a plan of what they are hoping to achieve, a budget or choices on plumbing fixtures. This enables the initial set out of the job which is the most crucial in any renovation or new build.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers will receive a 10% discount on blocked drains and drain camera inspections and tap, shower and toilet repairs.

Question 12

What makes your pricing competitive?

Accepted Answer

No call out fees and by providing customers with the same rates, no matter the time or day of week.

Question 13

How do you normally charge for your service?

Accepted Answer

Every job is calculated individually to correspond with the scope of works at hand, we do not use a fixed pricing formula book. Every job is calculated by hourly rate plus materials plane and simple.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Blocked Drains Drain Camera Inspections Hot Water Service Gas Plumbing Renovations Repairs Roofing Guttering Pool and Spas Rain Water Tanks

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are an owner operated business with 15 years experience in the field of plumbing. We bring a wealth of knowledge and understanding to customers needs. We understand that plumbing problems can be inconvenient and costly. That's why we go out of our way to repair rather than replace where possible.

Heazlewood Plumbing Services

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