Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we hold current Professional Indemnity Insurance with CGU insurance company as well as Public Liability Insurance. We guarantee our work as governed by the ethical standards of our professional association the CAANZ.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I joined my family business when I was 18 years old that was 47 years ago. I found this career path aligned with my way of thinking about the law, business principles and dealing with and helping people.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite story is the one of a loyal client base who have continued to use our services for over 30 years. We must be doing something right.

Question 4

What do you like most about your job?

Accepted Answer

Working with people to achieve the best outcomes for them. We hope to earn respect from our clients and have them achieve profitable outcomes in their business. Their success enables our business to continue and flourish.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been in business? Do you have loyal staff or high turnover? Do you have expertise in the area that I require assistance with?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Every customer has different issues. We take the time to explain things and ensure we are on the same page.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The ethical standards of the Chartered Accounants Australia and New Zealand. I am a fellow of the Chartered Accounting association who has recently been recognised with 40 years service at an industry recognition night at the Hilton Hotel in Sydney.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide professional service and comply with Australian tax laws and corporations code without cutting corners. We pride ourselves on charging a fair fee for the right outcome.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

This will depend on the service that is requested. We provide a range of services and each job will have specific issues.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide a clear scope of the work to be undertaken. 2. Provide all the necessary documents and information at the outset 3. Meet and discuss prior to us commencing work to avoiud ambiguity or miscommunication

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We dont have any special offers as such. In return for a fair fee we will stay focused on the task and do the work to the best of our ability keeping the customer informed at all times of any developments.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is based on industry standards in our profession. We do not aim to be cheap but we do aim to avoid errors.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge based on hourly rates. By negotiation we can provide quotes provided the full scope of the work is outlined and explained to us.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All taxation services including GST income tax Superannuation and Company tax. We prepare financial statments for companies trusts partnerships and SMSF's

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We coduct ongoing training and maintain minimum CPE hours as required by Chartered Accountants Austrlalia and New Zealand , the ATO and the Australian Securities and Investment Commission.

Harrington Financial Solutions Pty Ltd

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