Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. I guarantee my work... If you are not satisfied with the cleaning job I will redo it for free And yes I am insured please look at my profile badges.to assess my suitability

Question 2

How did you decide to get into your line of work?

Accepted Answer

I like doing housework and I love looking around and seeing the results of a job well done ..A shining and fresh smelling home. a welcome place to come home after a busy day

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I cleaned for a gentle man  who had not been able to care for his home for quiet awhile due to ill health and Although it took me Three full days to get his house in order at the end of it he sent me a bouquet of flowers because when he came home from hospital, his house smelled like so lovely and reminded him of how his wife used to keep it before she passed on...he said and I quote "it smelled just like home!

Question 4

What do you like most about your job?

Accepted Answer

I get great job satisfaction from doing the cleaning to the best of my ability and the reward is  the big smiles that greet me when I come back to clean...Your house is my house  When I clean ans no jov is too big or too small.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1 Are you reliable  2 Are you qualified  3  Do you have insurance 4 Are you a registered business what services do you offer and is there anything that you charge extra for

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do I charge ..Basic clean $25.00 per hour Bond Clean $35.00 per Hour  Office cleaning ..$30.00 per hour Are the products you use for cleaning safe.? All my cleaning products are safe to use in food handling areas and are biodegradable and grey water safe.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have a long service history in the hospitality field and I am punctual and will turn up as required if unable to attend I will always give you plenty of notice or find a suitable replacement if needed

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I sell peace of mind by providing  the customer with qualified support for Independent living skills when they are unable to cope through Illness, physical & mental disability ,recovering from surgery or just too busy doing other things. I provide the service when they need it, how they need it and at an affordable rate, no locked in contracts, hourly rates. The uniqueness of the product itself is a competitive advantage. Let’s face it none of us like confrontation so if you are dissatisfied with the service no need to worry about cancelling or telling someone no! Just pick up the phone /send a text message/email, services no longer needed. Or simply do not ask us back .The business at this time is the only provider of this type of no fuss service and is committed to putting control back into the customer’s hand

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

size of place to be cleaned . What type of cleaning is required. IE :Bed making,cooking ,washing /Laundry, dusting floors to be vacuumed and washed.kitchen and wet areas cleaned. Allergies if any

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1 Pick up articles off floors. 2 Strip Bed linen from bed and leave out clean linen if Bed refreshing and making is required. 3  Place rubbish in bins and Laundry in Hampers.. this cuts down on my time and saves you money

Question 11

What makes your pricing competitive?

Accepted Answer

Hourly rates and you only pay for the time you use.. with no lock in contracts... this means if you are not happy with the work  you do not have to have us back..just ring ,text or simply email stating service no longer required..no fuss no confrontation .

Question 12

How do you normally charge for your service?

Accepted Answer

Hourly rate

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The business owner has a background in hospitality (cooking, cleaning,) and has worked in the Aged care and disability fields for the last 14 years. The owner has Certificates IV in aged care, Certificate IV in disability. Certificate IV in Assessment and Training, OH&S consultancy, senior first aid and CPR: Fire safety (residential) and is covered by insurance and also qualified to teach English as a second language.

Guardian Angel Home & Community Care

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