Question 1

Do you have a favourite customer story you would like to share?

Accepted Answer

most recommendation we get are that our service is exceptional, quick and most of them will call us back the next time, we do not just do our job we advice as well if necessary

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

carpet as well as upholstery and special mattresses are do not like to get wet, so the dry process is much better for all materials there is no need for steam to get it sanitised

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

we are always on time and do our job as good as it gets, if we do not get a stain out no one does, our customer say when we leave it looks like new and smells very good

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

we are very reliable, we are owner operator, because we work with two people we are very fast as well

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Carpet: how many rooms do you like to clean as well as hallways and walk in robes a standard room size is 12sqm everything over is a double room with upholstery: how many seats it has and if it is a corner

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

clear and prepare the rooms so we can start immediately If you have an accident which would stain the carpet remove it immediately before it dry`s in soak it up with water so we do not have to work on stains extra

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

special offer: if you get 4 bedroom's cleaned and sanitised for $100 you get one mattress cleaned and sanitised for free

Question 8

What makes your pricing competitive?

Accepted Answer

we do a high quality work for normal prices with just natural based solutions they do not harm children nor pet we are always on time and very reliable

Question 9

How do you normally charge for your service?

Accepted Answer

carpet is @25 per room (standard size 12sqm) seat fabric lounge $25 seat leather lounge $30 rug depends on the size and material at least $70 per job

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

with our process it is not just cleaned it is sanitised in the same stage without extra charge

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have 10 years experience in this field and had training with an carpet and stain treatment expert with mattresses and sanitising the experience are already 16 years

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